bella Cakes Niagara - Fort Erie

Us great hospitality, and the overall atmosphere was cozy and charming. I highly recommend Bella Cakes for any special occasion celebration.

We contacted Bella Cakes to schedule a consultation for our wedding cake.

I really, really wanted to love Bella Cakes. Sadly both times we ordered from them we had serious issues with our order. The first time for my husband's birthday, I learned that 'someone had cancelled my order' when I went to pick up the cake. We didn't cancel the order, but somehow, somewhere communications were crossed and there was no cake. Fortunately, we didn't need the cake until the following day, and they were able to whip one up in time. I considered this corrected, though never received any sort of apology.Skip ahead to several months later and another cake was ordered for my birthday. Once again, we go to pick it up and the cake was not there. It was apparently at the Niagara Falls location (we were in Fort Erie). After waiting an hour and a half at the shop for them to wait for the delivery to come in from Niagara Falls, it was discovered that there was actually no cake at all. This time, I had a house full of guests coming that afternoon for a birthday celebration and no cake. Two for two. After many calls with the owner, it was promised that a cake would be delivered in time for the party that afternoon. It did not. Our guests were literally walking out our door when the cake finally arrived. The owner did not apologize, but told us that she made a larger cake than what we'd ordered, and felt this would compensate us. Nice gesture, but when the cake arrives after the party, there is nobody left to eat it. After all of that, I can't actually say that the cake was worth the effort. Very poorly managed shop, and just not 'that good' to continue business there. I really wanted to love this place and support a local business person, but if you order a cake... you should have a cake!

Ordered 2 dozen cupcakes for a graduation party. They were very expensive and the quality I thought was just ok same a sobeys or wegmans but cost way more.

I sent them a message 'cause I wanted to order a cake for Christmas. I did not get a reply. I messaged them again the following day and the reply I got was they were too busy. They don't have time for small orders. I will just give business somewhere else where they appreciate any purchase big or small. It dampened my Christmas spirit. But it's good to know their true color! Very unprofessional.