Van Cafe - Fort Collins

I got a cookie in my delivery box! This company just made a lifetime customer read more I got a cookie in my delivery box! This company just made a lifetime customer

I’ve always had great customer service with Van Café. They’re responsive and very friendly. Recently some parts were damaged in shipping and they went out of th... read more I’ve always had great customer service with Van Café. They’re responsive and very friendly. Recently some parts were damaged in shipping and they went out of their way to help make it right. Thanks Alex!

Tryed to install a exhaust kit sold to my customer....2 weeks later still dont have proper clamps.after days of back and forth they ask are you having trouble.... read more Tryed to install a exhaust kit sold to my customer....2 weeks later still dont have proper clamps.after days of back and forth they ask are you having trouble. we opened our kits and they are good. Mine is not. sent pic showing how they are undersized . well theirs aren't. Great send me new kit. pandemic or not bad customer service.

Dan in repairs and tech support was outstanding! He was patient and super friendly in helping me work through a repair on my Propex heater. Thanks for your grea... read more Dan in repairs and tech support was outstanding! He was patient and super friendly in helping me work through a repair on my Propex heater. Thanks for your great support, Dan!

Will continue to use... limited vendors. Spent a lot o money on a Propex. One year and it shorts out. My dime to ship. Gets “ fixed “. Service report states not... read more Will continue to use... limited vendors. Spent a lot o money on a Propex. One year and it shorts out. My dime to ship. Gets “ fixed “. Service report states nothing wrong w unit. Why not email text or call me about that ?????? Unit back. Still no workin same as before. Just in time for winter Not happy w one year o heat for amount I spent