Pizza Hut - Fort Collins

I'm basing this experience based on your standard pizza chain, Domino's, Papa john's, you get it. I do enjoy Pizza Hut, this location can be very hit or miss and it's the customer service that is usually the miss. They skimp on toppings and they don't have the same specials as a corporate location. For some reason they love to put a lot of sauce on their pizzas. Your pizza experience will be different based on who is helping you and who made your food. Sometimes they just stare at you like you're some kind of alien being from another galaxy and you feel super weird, Other times, you receive great service. It's pizza hut, you know what it is, you've had it since you were a child, you've had it at birthday parties, it's good pizza when short on time or want that nostalgia.

I order pizza for work often. Usually get fast service, nice hot pizza in a timely manner. Today however was not one of those times... almost 2 hours and pretty much cold food. Guessing they were short staffed, no matter... will order again!! The delivery driver was very nice, all good.

Hard to find, shield is dim. Service was a little slow for Dine and dining room was empty, but they had several extracts. Pizza was as expected. Salad bar had quite minimal options. Bathroom wasn't the cleanest.

Worst customer service when I called about my pizza order that was placed at 4:47 pm but I did not receive it until 5:54 pm after being told it would be delivered within 25-35 minutes. Not only was it later than promised but it was also extremely cold. The rude woman that answered my phone call blamed me for it being cold and did nothing to try and keep me as a customer.

Alright, so they were stressed sure, but the manager was pretty ignorant and rude to me. Problem was originally DoorDash, however the manager seems to think that the apps system works, when I know from experience Dashing and getting yelled at by managers for what the app directions showed (sometimes having to show them the app itself while noticing camera angles so they can see the app itself showed inaccurate directions submitted by merchants rather than Dashers being rude or stupid) that it doesn '. 3 stars because I do understand the stress, but seriously, don 't assume that DoorDash isn 't ready to screw you with a mistake just because you 're a merchant. Edit: Welp when the order finally was delivered it was missing items. When called to report it, the staffer (different person from the rude one) told us the items weren 't ordered, then immediately saw them and acknowledged that the staff didn 't notice them at all. Dropping the 2 stars I gave for understanding, getting tired of poor customer service because the business is spread thin to actually provide it. Please just close the store rather than attempt to handle customers in times of inclimate weather if this is how you 're gonna be acting Best bet to ensure no confusion or scams with delivery is to go back to hiring employed Delivery Drivers rather than trusting an app that unfortunately doesn 't perform as it did when it started, however that is a corporate decision so I hope someone there is reading this and hearing it, instead of just posting a routine just for show response down below