Safeway Liquor - Fort Bragg

Don't buy party supplies here! I have always been able to return packaged produce and sliced cheese at other supermarkets as long as the product was still fresh and sealed, and it was within 24 -48 hours. This store will not take it back, even though they can easily resell it and it was kept continuously refrigerated and I bought it last night. No wonder people no longer want to buy locally. Businesses like this discourage patronage.

I signed up for the $99 per year new pass. The first order was delivered as expected. They followed my instructions, do not substitute, and did not substitute or leave out things, saying out of stock. The second time I ordered, they didn 't follow my instructions. They substituted, and they didn 't have the right count. I called, but the representative was pleasant, so I didn 't even take the refund back for the items they substituted. The third time, today, they delivered only two cases of water bottles, which cost me $17.00!! I ordered four organic red apples, two organic plums, one organic cantaloupe, and cat food. I called customer service and spoke to Felix, who kept saying he couldn 't do anything. It 's the store that doesn 't fulfill the order because they are out of stock. Really? I can understand cat food, but the rest? I was there three days ago, and there were plenty of organic items I ordered today. He became rude when I was upset. He said he could credit $10.00 to my online delivery account. I said I don 't want the credit, and I wanted it back on my credit card. He said he couldn 't do it. I asked to speak to someone higher up and was told there is no higher up. Really? Irresponsible answer. I said I wanted to complain about the service and him. He reluctantly filled out the form and said a supervisor would call you back. Before I hung up, I checked to make sure that the $10.00 credit still went back to my online delivery account. Sure enough, he replied I took it off because you said you don 't want it. Cheeky! Don 't fall for this $10 credit to try out their Fresh Pass service. It 's a joke.

I love going there because I can find everything I need and the people who work there are very nice and helpful and friendly. I always come with a smile.

I live in walking distance, so I want to like this place, but it's not easy. I went with my friend to get a Chinese food and how I told them what dishes I wanted, my friend saw the guy behind the counter a tray with food in it and he started to put my chow and chicken in it! He said something about the dirty tray and the guy behind the counter said it was still good and there was no problem! He rolled his eyes when he was supposed to be very apologetic. We decided to leave and skip the food. We said management and they offered us a refund, but if we guess we don't buy any of the foods, the lady just said oh ok, that's rough! So we left. Yikes!

The manager Cory on our local safeway is the most useless person! to ask for help for customer service, he tells you that he can't do anything. he treats employees like dirt and is useless