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Contribute Feedback What Melvina Stroman doesn't like about TGI FRIDAYS - Ft. Smith:
The manager and a host were present when I entered and they did not greet me. I actually think they glared at me, after a few awkward moments I explained that I made a reservation for 10 via opentable, they had no idea what I was talking about. After checking the reservations they found my party and found room for us. I was waiting by the door and when i went to sit on the couches there were two big piles of spit on... View all feedback.
Great menu. Lots to choose from. Service was top notch!
We got our appetizer quickly. And the rest of the meal arrived in a reasonable amount of time.
Hostess didn't know how to confirm reservation told me the system was broken then said the restaurant was under new mgmt and they didn't tell her anything . That was after she told me it would be a 40 minute wait and I was surrounded by empty tables. The manager finally came had us seated and our server was terrific! I stopped another young lady on the way out and told her that I wanted to confirm my reservation was confirmed with open table and she saw it immediately and took care of it. Hostess should be trained or let go. She probably was just ready to leave and had to stay because of the 3 employees that came in all together late.
Great food, wonderful service and just an overall great place to have a nice and a good time!
We reserved through open table and didn't have to wait.
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