Chipotle Mexican Grill - Folsom

The food is delicious and satisfying, making it an excellent choice for anyone looking for vegan options nearby without having to travel far. read more The food is delicious and satisfying, making it an excellent choice for anyone looking for vegan options nearby without having to travel far.

Recently, I've noticed that when you order food online or through an app for pickup, the portion sizes are almost always about half of what you'd expect. read more Recently, I've noticed that when you order food online or through an app for pickup, the portion sizes are almost always about half of what you'd expect.

I placed a delivery order through the Chipotle app, but the delivery driver brought the wrong food. While mistakes happen, the app provided no way to fix the pr... read more I placed a delivery order through the Chipotle app, but the delivery driver brought the wrong food. While mistakes happen, the app provided no way to fix the problem. I went to the restaurant with the incorrect order and explained what happened. The staff consulted the manager, who said they couldn't help since it was an app order and they weren’t responsible for the error. I just wanted my food remade, especially since my original order was still there but had gotten cold. The manager initially refused but eventually agreed to remake two burritos after I politely insisted several times. It felt like I was asking for a huge favor. Overall, the service at this location was disappointing from start to finish. I recommend visiting the Iron Point location instead, where the staff is competent and friendly. My order number was E6C-EA4.

The food is outstanding, and the service is satisfactory. However, the servers appeared to be hurrying us to place our order, despite the fact that there were o... read more The food is outstanding, and the service is satisfactory. However, the servers appeared to be hurrying us to place our order, despite the fact that there were only a handful of customers waiting.

Having spent over seven years in customer service, I believe the best response in this situation would have been, “I’m very sorry about that; may I prepare a ne... read more Having spent over seven years in customer service, I believe the best response in this situation would have been, “I’m very sorry about that; may I prepare a new dish for you?” This establishment really needs to improve its customer service training. If customers have been waiting more than 15 minutes for their food without being able to pay, they should be allowed to take their meals and leave, rather than being overwhelmed with payment inquiries and only receiving a discount after pushing back. It's not the customers' responsibility if the payment system is down. Offering a few complimentary meals won’t significantly impact your profits. Unfortunately, I cannot recommend this location.