A&W - Folsom

#28 - Fast Food - Folsom, Burgers, Ice Cream
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A&W

A&W
3.7 / 5 (713 reviews)

Description

**Restaurant Review: A Mixed Bag Experience**

This restaurant offers a diverse range of experiences, from outstanding service and delightful menu items to concerning food quality. While some patrons rave about the fantastic Root Beer Floats and fresh fries, others lament excessively salty burgers and cold, subpar chicken. Customer service receives mixed feedback, with specific staff members praised for their attentiveness, while management's accountability remains in question. The nostalgic ambiance, reminiscent of classic drive-ins, enchants some diners, yet inconsistency looms large over the dining experience. Overall, the restaurant reflects a stark contrast between excellent staff interactions and significant kitchen missteps, leaving customers eager for improvement.

Last update: 17.01.2026 from: Julio

Feedback

★ 3.7 / 5 from 713 reviews
tristan-b-vine9
15.04.2024

They don't stay open until midnight; in fact, they closed at 10:15 PM. I drove 20 minutes only to find the place shut.

ricci-d
15.04.2024

The burgers and fries were incredibly salty to the point of being inedible. When we addressed the issue with the manager, their response was that it couldn’t be possible since everything is pre-seasoned. What?? They declined to conduct a quality control taste test of a freshly made burger and insisted that they don’t add salt because everything is pre-seasoned. There was a complete lack of accountability or concern for the situation.

donald-davis-4
15.04.2024

We decided to eat inside. The overhead music was way to loud. Could not even talk to each other.

julio-diaz-cat7315
15.04.2024

Food was good and fresh, and Staff was great! After ordering I mentioned that I would be outside with my dog. When I got my food, they had added a chicken treat for my dog! That was very thoughtful…it comes from good staff and management….so thank you all!!!

nina-m-teacher77
15.04.2024

I ordered two Root Beer Floats, a coney hot dog, and chicken tenders with fries. The Root Beer Floats were fantastic! The coney hot dog was just okay, but the fries were excellent, and the chicken tenders were also just alright. I would definitely return for the Root Beer Floats and fries!

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