Dunkin' - Flourtown

Awful. I very rarely review anything, but this experience warrants it. First, they have discontinued items still on the menu outside. Second, the person taking... read more Awful. I very rarely review anything, but this experience warrants it. First, they have discontinued items still on the menu outside. Second, the person taking my order seemed like she was annoyed when I had a question. Third, I ordered a sandwich with sausage but I got bacon instead. The sandwich was terrible as well. And finally, the iced coffee I got was so ridiculously sweet I couldn't even drink it. I wish I just went to McDonald's or just about any other place. Literally anywhere else would have been better. If I could rate 0 stars I would.

The service is fast an over kid-friendly. I was just there and they said they get fresh donuts delivered every day from New Jersey. They people and manager are... read more The service is fast an over kid-friendly. I was just there and they said they get fresh donuts delivered every day from New Jersey. They people and manager are very nice. On multiple occasions, I have gotten free donuts because they had too many or just because they are super nice. Overall great service and food. Then again is their such thing as a bad donut!

I used the drive-thru and had a great experience. The staff were very friendly and helpful, providing excellent service. The coffee was good, and the filled cro... read more I used the drive-thru and had a great experience. The staff were very friendly and helpful, providing excellent service. The coffee was good, and the filled croissant was enjoyable as well. My only complaint is that the croissant was a bit fragile and crisp, yet somewhat soggy at the same time. While it didn't detract from the taste, it did make it challenging to eat while driving.

Mobile ordering here is basically impossible because they strategically disallow face to face interactions. You can only order through the drive thru or on a ki... read more Mobile ordering here is basically impossible because they strategically disallow face to face interactions. You can only order through the drive thru or on a kiosk. For some reason they had a table for Door Dash orders but didn?t have one for peopleordering through their own Dunkin app. Because of this, I waited and waited to try and awkwardly get the attention of anemployee just to find out that my order had been sitting behind the counter the whole time I waited. Very dissatisfied with thislocation.

When I drove into the drive thru, there were no cars. The worker did not attend to me through the speaker until a few minutes later and had no customer service... read more When I drove into the drive thru, there were no cars. The worker did not attend to me through the speaker until a few minutes later and had no customer service skills at all! She did not tell me what my total was instead she asked in an irritated voice,?anything else?? I pulled up to the window and o one came to the window for payment instead they stood around and spoke amongsteach other for about 7 mins. She finally came to give me my food and charge me ; no greeting or apology for the wait. I lookedat my food once I parked and saw black grinds all over my wake up wrap. My cold brew tasted like it?s was 30% iced coffee and70% water with sugar. Disgusting and disrespectful group of people; you don?t like your job find another! I will not be cominghere again what a waste of money!