Restaurat Punta Diamante

Booked a few massages and wow! It's worth every penny. The wellness area is breathtaking and truly relaxing. The staff is very friendly and guides you where you need to go. The pools are so unique and cool! This was the best place for me to get a massage and spa treatment!

Very nice hotel and great location. The furniture is older, scratched and consumed. They can use a facelift.

Very poor service at the reception. Paid for a diamond suite and received a junior suite, no explanation why. No excuse, no benefit, nothing was given as compensation. It was an argument to get the price difference for the room. Very poor service as the first guest. I was treated like I made a mistake. Even more so that I was not told the truth, the reception told me that they couldn't find my booking, but gave me a junior suite that made no sense. If there was no booking in the system, why would you offer a stranger a room? You don't behave like that.

We booked a junior suite about a month ago with balcony and golf course view. We arrived and saw that not only they gave us a room without our preferred needs, the room is rundown with flickering lights etc. When we called to ask to change the room, the gentleman in the reception assured us to call back in a minute but we had to call him back three times. Still no solution, we had to go downstairs and the only solution they offered us was for us to pay more money for their mistake to get a better room. We asked to speak to the manager but he’s not around. Also not available to speak on the phone. I travel all around the world and stay in all kinds of hotels from b&b’s to ultra-luxury. But I have never seen such a careless group of individuals with zero responsibility. Stay away!

So they call exclusive hotel to give the necessaryness, the security entrance, because where there is water cup coming with dirt and brand. Don't even eat delicious. I'm not sure what's so exclusive.