Ruby Tuesday - Florence

Staffing was all upset food was over cooked and unbeatable tables were not cleaned I don't think I will be going back

Awesome customer service and amazingly delicious food for a really good price.

This store has the worst customer service ever everyone looked like they had a attitude I was never acknowledged Picking up a doordash order after about 10 minutes a Hispanic younger woman finally acknowledged me she was so kind, accurate , fast

Our Waitress Valerie was very nice and kind to us as we were being served. Very beautiful as well.

We decided to give it another try today, February 6, 2024. Everything was absolutely perfect. The inside and outside are spruced up and spotlessly clean. That old hopeless carpet has been replaced. We were seated as soon as we got in the door. The waitress was very prompt and kept checking on us. Everyone working there was genuinely nice! The food was great. The salad bar was full of fresh food. The ribs were cooked so well that they fell off the bone! Everyone in the place had a great attitude and appeared to be enjoying their jobs. It's like we visited a different place. No doubt about it, we'll be back! We visited on may 10, 2023 at about 6 pm. The place was a mess. We had to wait longer than we should have to be acknowledged, much less seated, but the waitress was quick to get us drinks, promptly took our orders, and kept the drinks fresh. However, we both noted how worn and dirty the carpet looked. (The exterior of the building is worn and uninviting, but we are familiar with the franchise and went there anyway. My wife had to look in several stalls in the dirty bathroom to find toilet paper. We both ordered the salad bar and chose an appetizer to split. It was only chips and queso cheese, mozzarella sticks and chicken. There were onions on the salad bar that had an overpowering smell. The cucumber was showing its age. There were two sliced beets on one platter. The whole salad bar looked beaten down but we found enough acceptable salad to eat and did so. The croutons tasted like they came out of a box. After an hour and 10 minutes of waiting for the simple small appetizer, we canceled our order, paid for what we got and left. Most of this time, the waitress was MIA. But she was really nice and immediately removed the food we didn't get from our bill. Another patron had 4 plastic containers filled with food but they would not give him a bag. The lids were ill-fitted. When he put some of the plates aside to get control of the others, someone took his remaining plates and put them elsewhere. The people sitting in front of us pointed out that they ordered ribeye but got sirloin. They said it looked and tasted like sirloin. The cook sent word that the steaks looked like sirloin but were ribeye. Maybe things are better at lunch, but I practice intermittent fasting and our evening hour is my only meal of the day. Except for our brief time with the waitress, the entire experience was a fluster cuck. We'll go back to the other location by I-95 but we don't ever plan returning to the American Drive location.