Little Caesars Pizza - Florence

I recently visited Little Caesars on the second loop and despite some negative reviews, I have to commend the workers and manager for making things right. I called to inform them of a mistake in my order and without hesitation, they offered me a free pizza with my choice of toppings. They took ownership of the error, even though it may have been made by a different manager. I applaud their effort to rectify the situation and recommend giving them a chance despite the mistake made by someone else.

I have never experienced such slow service for a pizza before. However, it turned out that the girl handling the orders was very apologetic and made sure to rectify the situation. Unfortunately, they were out of ham but the employee at the counter was rude about it. Luckily, a manager stepped in and took care of the issue by offering us a different pizza for free. I hope that manager gets promoted as they truly exemplify excellent customer service in the food industry. This place deserves a star solely because of the outstanding employee working on May 24th at 9 PM. I would give them an extra star but I do not want to risk their job.

The Little Caesars restaurant in Florence, South Carolina on 2nd Loop Road is not a good place to dine. The service is lacking as the staff spends more time on their phones than attending to customers. This has been a recurring issue and I have experienced it multiple times. I would suggest looking elsewhere for a restaurant that values customer service and provides a better dining experience.

Employees are extremely unprofessional and very unwelcoming. The environment feels so hostile...the food is not worth the experience

I am in love with their cheese bread and they have great prices on all their items but unfortunately I have had terrible customer service in most but not all of the locations I have been to