Kfc - Florence

On March 24, 2022, I had fried chicken and popcorn chicken, but unfortunately, the quality of the food was quite disappointing. It seemed like the oil may not h... read more On March 24, 2022, I had fried chicken and popcorn chicken, but unfortunately, the quality of the food was quite disappointing. It seemed like the oil may not have been changed regularly, which affected the taste. However, I will give them credit for still having a good chicken pot pie.

Terrible food experience. The popcorn chicken was severely overcooked, and the mashed potatoes had a chemical taste. The cashier couldn’t keep track of orders p... read more Terrible food experience. The popcorn chicken was severely overcooked, and the mashed potatoes had a chemical taste. The cashier couldn’t keep track of orders properly. At the drive-thru, we were told the total was $11 and some change, but at the window, it suddenly became $16 and some change. After correcting this mistake, the cashier said she couldn’t provide a receipt because the machine was malfunctioning. I tried to call and complain to have my order corrected, as I couldn’t get a refund without a receipt, but received no response despite multiple attempts. Just like many other fast food places in Florence, this was a disappointing experience. Corporate has been informed.

The cashier showed no enthusiasm, deserving a rating of zero. Despite the dining area being empty, none of the booths had been cleaned. The manager declined to... read more The cashier showed no enthusiasm, deserving a rating of zero. Despite the dining area being empty, none of the booths had been cleaned. The manager declined to accept a coupon book we purchased to support veterans' children, saying another KFC wouldn’t honor it either, even though it was bought locally. On top of that, my husband's order was wrong, but he chose to eat it anyway.

The staff is very friendly, the service is fast, the food is tasty, and the restaurant is well-maintained. read more The staff is very friendly, the service is fast, the food is tasty, and the restaurant is well-maintained.

KFC provides a dependable dining experience. Since the renovation, this location has kept the dining area clean for customers, and the food is consistently serv... read more KFC provides a dependable dining experience. Since the renovation, this location has kept the dining area clean for customers, and the food is consistently served hot and fresh. The seasoning is perfectly balanced—not too strong—and the tea blend is usually excellent.