Jack's - Florence

Breakfast hours are quite hectic, but both the food and service are impressive. Overall, the food is excellent, and the prices are reasonable. read more Breakfast hours are quite hectic, but both the food and service are impressive. Overall, the food is excellent, and the prices are reasonable.

I really appreciate it when my food is fresh, but I've noticed that sometimes, depending on who is on shift, the food can be cold. On a positive note, they offe... read more I really appreciate it when my food is fresh, but I've noticed that sometimes, depending on who is on shift, the food can be cold. On a positive note, they offer dog treats if you go through the drive-thru with your furry friend!

The food here is quite good, the service is quick, and the restaurant is well-maintained. I have no complaints! The quality of the food surpasses that of most c... read more The food here is quite good, the service is quick, and the restaurant is well-maintained. I have no complaints! The quality of the food surpasses that of most competitors, and it appears to be freshly made. Unlike some fast food places that serve soggy fries and burgers that have been sitting around too long, Jack's has got it right. I can genuinely enjoy my meal here. I have no hesitation in recommending them!

Despite the restaurant being very busy, the customer service was excellent, and I didn't have to wait long for my meal. read more Despite the restaurant being very busy, the customer service was excellent, and I didn't have to wait long for my meal.

I absolutely love Jack's! Today, though—oh my goodness! Every employee was overwhelmed. The microwave broke, which meant no pancakes, and the restaurant was pac... read more I absolutely love Jack's! Today, though—oh my goodness! Every employee was overwhelmed. The microwave broke, which meant no pancakes, and the restaurant was packed with customers who had already placed their orders. Some people were getting quite frustrated because their orders were incomplete. My order was incorrect as well. The staff was so busy that it felt almost impossible for them to keep up. Things got a bit heated at the front counter and drive-thru a few times. After about 35 minutes of waiting, they finally managed to catch up and get our orders sorted out. It was a long wait and a bit chaotic, but I know it was just a rough day. I still love Jack's!