Firehouse And Lounge - Florence

Service was friendly but our food took forever. So not the place to be if you are in a rush. Deluxe clam chowder was really good, garlic fries were tasty, Tri tip sandwich was decent. Portions here are enormous.

Came here to visit the Oregon coast and I was not disappointed in the service and meal. We came here after a nice hike at Sweet Creek Trailhead to see the waterfalls. The food was good and I tried the clam chowder and the burger and fries along with a stout beer. My belly and soul was happy. The ambiance is firehouse themed with patches from different firehouses throughout the country.

My first time here was not a good experience. My sister and I went here for dinner tonight and we both ordered the deluxe clam chowder bowl. The initial waitress that seated us was great. But the waitress we ended up with the rest of the time we were there was an airhead and has zero customer service skills and wasn't very friendly. There were several folks at another table across from us and we heard her say sorry I forgot about you guys and they had been sitting there before we got seated. It took her several minutes to come back and get there order. She also took quite some time to come get our order or ask if we want drinks. She never asked if we wanted any refills on our soda or on our purple Harley drinks. When we got our food she never brought any napkins with it, and while my sister was eating her clam chowder a few bites in she bites into a big piece of clam shell and almost broke her tooth. We had to wait awhile till I seen the waitress cause she was nowhere to be seen and we brought this to her attention, her reaction wasn't pleasant and seemed stupefied we brought this up and like we were making it up, and we didn't even make a scene about it we quietly brought it up to her. She took the piece of shell and took it to the kitchen supposedly to show the cook and make sure it was a piece of shell. She didn't show any concern that my sister almost broke her tooth and was having tooth pain because of it. She came back awhile later and said it was a piece of clam shell and says it happens sometimes. Never apologized or tried to make things right or asked to replace the bowl of chowder. My sister and I go to Mo's all the time since we were kids and other seafood restaurants on the coast and have never had a piece of clam shell in our clam chowder before. I suggest not going here or at least not ordering the clam chowder. If a child ended up eating my sisters bowl of food they could have choked on that piece of shell. We will not be coming back here and will be letting all our friends know about this terrible experience. I used to be a manager at a store and this is not how you treat your customers at all when something like this occurs. If I could give zero stars I would.

The food was delicious and fairly priced. Right across from the water front. We'd absolutely come back!

If you're going to eat anywhere in Old Town, make it be here!! Delicious food! Great service! Lots of options! The Garlic fries were perfect!!!