Caledonian Pub Grill - Fife

We decided to stop by for a quick bite while out for a walk. We headed to the back of the restaurant as there was no one at the bar or in the main area. We pass... read more We decided to stop by for a quick bite while out for a walk. We headed to the back of the restaurant as there was no one at the bar or in the main area. We passed a waitress who ignored us, even though we smiled and said hello. When we sat down at a table, the same waitress scolded us for not waiting to be seated and moved us to a different table, claiming the one we were at was reserved (even though the restaurant was empty). She reprimanded me for picking up a menu that was freely available and said she would come back to explain the menu. When we went to the bar to order, we were told to wait 10 minutes while the staff transitioned from breakfast to lunch service. The same waitress who had ignored us welcomed another couple, gave them a detailed explanation of the menu, and walked past us twice without acknowledging us. After 20 minutes of being ignored, we decided to leave. The behavior of the front-of-house staff was disgraceful and immature. This was our first and last visit to this restaurant.

This restaurant is a fantastic place to visit with very friendly staff. The atmosphere is nice, clean, and tidy. They always make you feel welcome and are well-... read more This restaurant is a fantastic place to visit with very friendly staff. The atmosphere is nice, clean, and tidy. They always make you feel welcome and are well-mannered.

A great place to stay. Massive comfortable beds. Best breakfast selection on our tour around Scotland. Very friendly and helpful team. Thanks read more A great place to stay. Massive comfortable beds. Best breakfast selection on our tour around Scotland. Very friendly and helpful team. Thanks

Was out for a meal with friends. Service was really slow despite having staff wondering about and the place being empty. Had long waits in between courses and h... read more Was out for a meal with friends. Service was really slow despite having staff wondering about and the place being empty. Had long waits in between courses and had to remind them that we would like deserts. Food was average. Found a large hair in our ice cream. Main courses were good however.

We were visiting our nephew who recently moved to Leven, we wanted to go somewhere we’re we could spend some time, chat and relax and we have enjoyed meals in G... read more We were visiting our nephew who recently moved to Leven, we wanted to go somewhere we’re we could spend some time, chat and relax and we have enjoyed meals in Green King pubs. The premises were clean and dog friendly and that is the most positive comments I can say. We were left standing for 15 minutes to be seated. Then seated in bar area so no one came and took our drinks order or food order so went to bar again. We had to alert staff a few other times that elderly people were waiting to be seated for 10 minutes at a time. We were informed that roasts would not be served till 2pm as no staff, kitchen equipment had broke, function on, lack of ingredients. Our nephew had the ribs and he enjoyed them but my self and partner waited till 2pm for roasts and then everything was over cooked so we sent everything back. Manager did come forward and apologise, the lack of information being passed to staff and on to customers was beyond frustrating. We were not charged except for what our nephew had but we did leave honey. I know things can go wrong but that was a catalyst of errors. Hopefully lessons were learned.