White Castle - Fenton

The food was good, the service was not! I have an eye roll and a huff and a puff to just ask for a must. Then a handful of horses mustard was handed over. Fortunately, the gas station on the street had a regular mustard and a friendly attitude.

Chicken sandwiches were good. But fries always let me down. Lots of brown spots, not crispy and not hot. Staff always pleasant. Drive thru because lobby has been closed since covid started.

I completely understand being understaffed. But ordering online is to skip the line. It?s not fair lobby is being closed so I can?t walk in and pick up. Then I wait in line to get my food. By the time I get to the window my food is cold. And over half my lunch time is wasted. I have worked in the food industry many years. Close online ordering if the lobby is closed! Also they don?t answer the phone!

Dinning room is closed 24/7 apparently and the drive thru won't let you order if your walking. Kind of sucks with the motels in the area and my trucks in the shop.

I have wanted to go to White Castle for so long and my aunt and I were here in St Louis for a concert! Walking into the place we were unsure of what we wanted/the menu. Paula made our experience so enjoyable and was so kind with asking our preferences on burgers/food we like at home. She went the extra mile to make sure we were getting items we would like! I enjoyed my food and the staff were excellent! Fresh and so worth the 6 hour drive we are about to go on to make it home! ????