Subway - Fenton
Subway
Description
At this Subway in Fenton (Leroy), guests report a pattern of slow, inconsistent service, understaffing and unreliable mobile ordering that often leaves orders unfulfilled. Cleanliness and food quality are concerns—off odors, limp or frozen-looking toppings, and staff unfamiliarity with menu items. One manager is praised for professionalism amid staffing problems, but many diners advise avoiding the location due to poor service and app issues.
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Feedback
I stopped by to grab a quick bite on my way home, but it was quite the frustrating experience. I pulled up to the drive-thru and waited for at least five minutes without anyone responding to take my order. When I reached the window, there was nobody there either. After sitting for a minute, I decided to leave. Just as I was driving off, I noticed a young man walking in and then a girl appeared behind the counter. I thought I would give it another shot, so I drove around again to place my order, but once again, there was no acknowledgment. It makes me wonder how this place can stay in business!
We had 5 subs to order, so my husband went inside…it has been 36 minutes and he is not out yet! This location needs to be staffed better, this is a repeat experience. He has seen two people walk out, and I personally saw one walk out the last time I was in. I hope they can manage to fix this soon :
The service was terrible. The man and older woman working there were quite rude. Despite having no other orders to complete, it took them 30 minutes to prepare two sandwiches. They showed attitude as soon as we entered. It's been a bad experience every time. I won’t be returning.
The manager (Christina fieldhouse) is extremely friendly professional and definitely deserves a raise considering nobody else in this store hold their weight but her. If it wasn’t for her I couldn’t imagine how badly this location would fall apart without her. Very under appreciated manger!
The staff at this location is a joke. Hadn't tried it for a long time but gave it another chance simply because it was open. Put an order through the app at 9:25. Employee told me he shuts off the register at 9. Wouldn't make my order despite having an order number, confirmation, etc. Avoid this location at all costs.
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QR-Code for the menu
