Jack In The Box - Federal Way

I visited the drive-thru at my local JIB, and I was really impressed. Their service is consistently excellent, and the food is always prepared exactly as I ordered it.

I had a terrible experience with the customer service. The person at the window just stared at us, handed over our food without saying a word. As we were getting ready to drive away, we thanked him, but he just looked at us, remained silent, and returned to whatever he was doing. To top it all off, our order was incorrect.

After working a double shift, my child asked for a cheeseburger kids' meal, so I decided to stop by this restaurant. Unfortunately, when I got home, I discovered that the kids' cheeseburger meal was missing the meat.

I don't go here too often but it's usually pretty decent for a Jack in the Box and the customer service was great a few nights ago. They should sell frappes and I would roll through there more often.

I have a picture to go along with it. Got a ultimate breakfast sandwich today and the bread had mold on it. Super gross. I won't lie, I'm a pig so I just took the bread off and ate it without the moldy bread. Super gross though that you guys are serving people clear mold. I go here all the time so I don't think its something that'll make me stop cause I live where this is the nearest and only place open 24 hours. Just probably be more weary about the bread now. The people working there were super sweet though. I think it was just them being rushed and not actually checking the quality of the food.