Starbucks - Falmouth

This Starbucks is closed to the public, but can order on mobile. I walked up to the window to inquire about mugs and she brought and then told me if I wanted it I needed to go through drive thru?

The day I spent there was no service inside, only at the drive-thru

(Note: I write these reviews in part for my own nationwide business clients, for travel and activity inspiration! I’m a financial planner CFPpractitioner with a focus on retirement wealth strategies, primarily serving business women and LGBTQ individuals. #VirtualPlanningCraftedWithCare)Stopped while in a work related trip. I found the place to be spacious and clean. The staff was attentive and friendly. I liked that they had two gender neutral restrooms. Plenty of parking and easy to find off the main road.Drinks are pricey, but we know that. We go for a treat and for convenience.

The drive through creates a lot of traffic on the main road and parking is rather congesting with through traffic

Service is so bad, watched 2 employees wander around looking at the space, while 6 people waiting more than 15 minutes for a coffee. Left with luke warm coffees, only to see the same 2 employees outside shooting the breeze.Coming into Starbucks the music was so loud, I thought I was at a nightclub, certainly not a place to sit and have a conversation. If your one of those that wants a serene place to enjoy your coffee and get some laptop time, good luck to you, careful, the tables are dirty and stickyAlthough my wife wants Starbuck coffee, we went back the next day for more luke warm coffee, we experienced the same lazy staff with the same look of confusion trying to figure out what to do next.Clearly poor training, poor management, absolutely no sense of service