Subway - Fallon

Customer service was atrocious. Lady was very rude and strange also wasn't wearing shoes which seems like it shouldn't be allowed. Would never come back.

Made an online order and called right away to cancel, was told I was wasn’t able to get a refund because “food was made” Service: 1 Atmosphere: 1

Naval air station Fallon Subway Leadership I am writing to express my deep disappointment and frustration regarding the rude and disrespectful customer service I recently encountered at your Subway restaurant. The experience left me feeling disrespected and undervalued as a customer. Upon entering the establishment, I approached the counter to place my order. However, instead of being greeted with a welcoming and friendly demeanor, the employee displayed a condescending and dismissive attitude. It was clear that they had no interest in providing quality customer service. To make matters worse, when I requested to have bacon added to my sandwich and heated up, I was met with unnecessary hostility. The employee seemed irritated by such a simple request, as if it were an inconvenience to them. Their tone and body language were highly unprofessional and completely unacceptable. As a loyal customer, I expect to be treated with respect and courtesy when patronizing your establishment. The rude behavior exhibited by your employee not only tarnished my dining experience but also reflects poorly on your brand as a whole. I strongly urge you to address this issue promptly. It is crucial for your team to understand the importance of delivering exceptional customer service and treating each customer with dignity. No one should have to endure such disrespectful treatment when simply attempting to enjoy a meal. I sincerely hope that you take my complaint seriously and take appropriate actions to rectify this situation. Your attention to this matter will not only regain my trust as a customer but also ensure that others do not have to endure similar treatment in the future. I look forward to hearing from you regarding the steps you plan to take to address this matter.

The food and atmosphere is good. Although the people working need to understand not everyone has time to talk. Fast, timely, and friendly should be the standard. Today it took 15 and a half mins to get a sandwich with only two people in line. Service: Take out Meal type: Dinner Price per person: $10–20 Food: 4 Service: 1 Atmosphere: 4

Service: Take out Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5