Beancross - Online Table Reservation

After crossing the finish line of a charity run, my family and I decided to have lunch at Beancross. We called ahead to make a reservation for 10 adults and 3 c... read more After crossing the finish line of a charity run, my family and I decided to have lunch at Beancross. We called ahead to make a reservation for 10 adults and 3 children. Upon arrival, we were impressed by the restaurant's ambiance. However, we had to wait a while before being seated as the staff were chatting. The menus we were finally given were dirty and worn out. It took a long time for our drink orders to be taken and even longer for them to be brought to our table. We had to request clean glasses. When we finally placed our food order, there were some mistakes, including my request for brown bread being ignored. The service was slow, and the sandwiches we ordered were disappointing - stale white bread, un-buttered fillings, and incorrect orders. No one checked on us during our meal or offered dessert or more drinks. We even had to ask for the bill. The young staff seemed more interested in chatting than attending to customers. The lack of attention to detail and slow service was disappointing, especially considering the restaurant wasn't busy. We expressed our disappointment to a waiter on our way out, who said he would pass on our feedback. Beancross needs to improve their service and train their staff better. I would recommend avoiding this restaurant at all costs.

We enjoyed a delicious Mac and cheese, burger, and steak and ale pie at the restaurant. Each dish was served in generous portions. The service was excellent, wi... read more We enjoyed a delicious Mac and cheese, burger, and steak and ale pie at the restaurant. Each dish was served in generous portions. The service was excellent, with a friendly smile.