Wendy's - Fairborn

#13 - Fast Food - Fairborn, Delivery Services, Burgers
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Wendy's

Wendy's
2.6 / 5 (2332 reviews)

Description

Recent experiences at a local Wendy's highlight a troubling pattern of inconsistent service and food quality. Customers report long wait times, incorrect orders, and poor customer service, with highlights including cold food and staff conflicts at the drive-thru. Instances of confusion and lack of communication have left patrons frustrated, particularly given the restaurant's proximity to a college campus. Yet, a glimmer of hope emerges from some recent feedback, indicating improvements in speed, order accuracy, and staff friendliness. As this Wendy's continues to evolve, customers are left wondering whether a turnaround is truly underway.

Last update: 17.01.2026 from: User

Feedback

★ 2.6 / 5 from 2332 reviews

I'm working pretty close and they gave me a shaped breakfast sandwich. nasty asf. I don't know what to do, I tried to call the load and they didn't answer. wendys are in the real good, not to these wendys.

The service at this Wendy's used to be quite disappointing—very slow and they had never prepared baked potatoes, and orders were often mixed up. However, I'm happy to report that everything has improved! The service is now much quicker, the staff is friendlier, and orders are accurate. The food tastes great, and they now offer baked potatoes, which makes my daughter very happy!

I had a terrible experience at Wendy's. The service was extremely slow; I waited 15 to 20 minutes with hardly any line before I received my food. The customer service was appalling— the woman who took my order yelled at me over the speaker. When my food finally arrived, it was cold. I don't plan on returning to this Wendy's, which is disappointing, especially since it's so close to a college campus.

I had a frustrating experience at this restaurant. They got my order wrong, claiming I said "number two" when I actually didn’t order that. My order never appeared on the screen, and I was asked to move aside. I ended up waiting about 10 minutes for what I originally ordered, which was just French toast sticks. I was literally the only customer there. It’s so ridiculous that I’m sitting in my car writing this. They really need to take orders correctly and ensure they show up on the screen so that mistakes from the previous window can be avoided. It's not that complicated.

The first time through, the food was edible but they didn't give us the bacon double stack we ordered. On the second day, the fries were completely inedible. The burger was okay but the bun was burned. We would not have gone back but we're staying in a hotel close by with a dog so options were limited.

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