Panera Bread - EXTON

Patrick is the best employee at Panera. He makes my daughter feel at home. She asks if she can go see him every time we pass the restaurant. Great hire Panera! read more Patrick is the best employee at Panera. He makes my daughter feel at home. She asks if she can go see him every time we pass the restaurant. Great hire Panera!

(Older) Woman working front counter was incredibly rude and short. I?m soooo sorry to have bothered you by asking for help with a delivery order that wasn?t on... read more (Older) Woman working front counter was incredibly rude and short. I?m soooo sorry to have bothered you by asking for help with a delivery order that wasn?t on the rapid pickup shelf. Perhaps customer service isn?t where you shine the brightest just myopinion.

I often get catering from here for work and have it delivered (although I've picked up, too). When I'm in the area, I'll stop for a snack. I don't have a single... read more I often get catering from here for work and have it delivered (although I've picked up, too). When I'm in the area, I'll stop for a snack. I don't have a single negative thing to say. Our catering is always fresh and delicious. And the one day that Istopped in, they were short staffed and only packaging meals for takeout (although you could still eat in). They were stillquick, and the employees were working together and laughing and joking, making the best of a bad situation. It was really niceto see. I'll continue to be a frequent catering customer.

I normally have a good experience at this Panera Bread location but yesterday wasn't good. While I waited and ignored by the front register lady, I watched how... read more I normally have a good experience at this Panera Bread location but yesterday wasn't good. While I waited and ignored by the front register lady, I watched how she handled the pastries with her bare hands and she could have easily slipped.on a pair ofgloves which they have. I asked her why she wasn't wearing gloves and touching all the pastries she got annoyed and said she isnot having a good day. I asked her to please wear gloves and she slammed the pastry box on the counter. Then I started gettingannoyed. Number one, when customers come in, acknowledge them not ignore them. Number two, smile and ask what can I get for youtoday instead of saying you are having a bad day. Your customers are there to get food and they are not there to be apsychiatrist for you. Number three, wash your hands and put on a pair.of gloves and serve the person with a smile. All these arebasic common sense and asking to wear gloves i didn't think was too much to ask. I asked for the manager and the manager cameout and served me and I told her the story. I told her that lady was the face of Panera Bread because at that time she was thecashier and if that is the kind of employee in the food business it will get around in the community. So please, give youremployees good basic customer service training. As I was paying, the manager offered me my free birthday pastry which iaccepted and thank her for it what I did not like was when she asked me if she can discount my pastries I guess for thetrouble. I said no, you.don't have to do that. After that experience, nothing could silence me! A good customer service is whati want!!!

Had an overall good experience at Panera in Exton today. The ordering system worked well and was intuitive. The food was prepared promptly and I was notified wh... read more Had an overall good experience at Panera in Exton today. The ordering system worked well and was intuitive. The food was prepared promptly and I was notified when it was ready. The food was fresh. And the dining area was clean and condusive togetting some work done. What more can I ask for?