Bruegger's Bagels In P - eville

This place cannot get an order right to save their life, every time I come here the order is wrong somehow. I would even write it down on a post it note and they still get it wrong!

Went in today around 10:45 and had a bad experience with the employee working the register. I’ve been 2 times in the last month before this time and they’ve messed up my sandwich each time. I have been going for years but recently the staff is terrible. Today I asked to add an egg to a sandwich and it came without one. I went up and waited on the side while the person at the register was helping another customer. She saw me and stopped and looked extremely annoyed. She turned to me and goes “what happened?”. I was taken back by her attitude but explained that my sandwich was missing an egg. She rolled her eyes and said “well do you want it remade”. She proceeded to just grab an egg, wrap it up and give it to me. She was one of the rudest employees I’ve come across in there. She’s been rude the last two times I’ve been in but this was the worst. I used to work in a restaurant so I understand everyone has bad days but she was beyond rude.

I’ve been coming to this location for over 15 years. I came in on 4/27/24 and there were 3 employees working. It was by far one of the best experiences I have ever had. The employees were super nice. Customer service was top notch. I came in close to closing and didn’t even realize. They told me not to worry and that I didn’t have to rush. Sat down with my 2 kids and ate lunch. Just wanted to share because the employees were awesome!!

Bagels are pretty good. Twice went there Sunday on way home. Young lady who took our order was not friendly at all Never said hello, just looked us without saying anything. I just stated at her until she mumbled something. Placed order. She acted like she was doing us a favor. No...we're paying customers. No customers, no job .

Great authentic NY bagels, coming from a former NYer. All varieties are excellent! The egg sandwiches are amazing too! Highly recommended. Just one tiny thing. How could you sell tubs of cream cheese but no butter?