Dunkin' - Evanston

Terrible customer service. miss reviews, and the food there sucks too! they're always overcooked, and the cheese in the sausage egg and cheese on a crosiannt ta... read more Terrible customer service. miss reviews, and the food there sucks too! they're always overcooked, and the cheese in the sausage egg and cheese on a crosiannt taste literally like plastic. Save yourself $10 and go to the one on lake ave.

I ordered a cup of hot coffee, and it was great. The service was prompt, and the place was clean as well. read more I ordered a cup of hot coffee, and it was great. The service was prompt, and the place was clean as well.

The restroom was closed to customers, which would earn zero stars if that were an option. If this policy changes, I’d be glad to update my review. I recommend d... read more The restroom was closed to customers, which would earn zero stars if that were an option. If this policy changes, I’d be glad to update my review. I recommend designating one restroom for employees only and keeping the other available for customers, especially since there are multiple toilets. Using COVID as an excuse is no longer acceptable.

Every time I order coffee at this location, they always mess it up! This is by far the worst Dunkin' I've visited! read more Every time I order coffee at this location, they always mess it up! This is by far the worst Dunkin' I've visited!

I ordered a pint of ice cream to go, but it arrived overflowing and the lid wasn’t secured properly. When I asked the staff to clean it up and fix the lid, she... read more I ordered a pint of ice cream to go, but it arrived overflowing and the lid wasn’t secured properly. When I asked the staff to clean it up and fix the lid, she responded as if my request was unreasonable. The staff were unfriendly and seemed to neglect proper sanitation. I also noticed customers complaining about the restrooms being out of toilet paper. On top of that, I couldn’t complete the survey on my receipt because the store number and survey code were invalid. Overall, the service was very disappointing, and I won’t be coming back.