Texas Roadhouse - Eugene

Always a great 12 oz. rib eye at TRH and this place is no exception. Waitstaff attentive and food comes superbly prepared and hot. The hubs had prime rib also excellent.

I went lastnight with my sister and niece, we drove almost 2 hours to come out for a “girls night” I ordered one margarita and my laugh is loud and obnoxious (not on purpose) so it definitely can be annoying. The manager came up to confront me saying she got complaints about me being “too intoxicated” before even getting halfway on my margarita. I went to the restroom before she approached us and a paper towel dispenser was empty (not the problem). There was an employee in the bathroom I walked around saying “excuse me” and using the towel dispenser next to her and even pumped the dispenser so HER paper towels were ready for her because I thought she was busy and the restaurant was packed. THAT EMPLOYEE is the one to report me for being too intoxicated, actually she said “drunk”. I walked out and back to my table and not even 5 minutes after we were confronted. The manager never even came back after we asked for her multiple times. She hid behind the other employees and couldn’t face us again even going as far to say “I can clearly see you’re not drunk feel free to stay as long as you guys want”. Yeah we’re gonna stay after the whirlwind of disrespect that was our entire experience. We were so uncomfortable we packed up and left after buying $30 meals EACH (And 2 appetizers on top of our drinks). Before we ever came inside we called once we got there to be put on the wait list, “okay that will be 40 minutes”, left my number and an hour and 20 minutes later we called back to be told “you’re supposed to call and check in when you get here”. We went inside, they’re SLAMMED, so understandably we probably slipped through the cracks. I’ve driven the hours to and from this location so many times because it’s usually an okay experience. I know one specific event shouldn’t judge how we view this site, but when you leave crying, yeah it’s pretty memorable. How embarrassing?? Next coorporate is gonna go “we’re so sorry for your experience that’s not our intentions”. Fire her.

Pickup order- First time going to Texas Roadhouse and the prime rib, baked potato and fresh bread was super delicious, I love the butter for the bread and the horseradish for the prime rib is so good!But that got a little overshadowed because they forgot to put the gravy on the side, as per special instructions, the container with the mashed potatoes and gravy's lid wasn't on and it spilled all over everything so it wasn't eatable, and the 3 garlic shrimp were not even a little bit warm. Overall I'm not too impressed with the packaging or following instructions,but the food is good enough to give it another try sometime.

Great food, amazing staff! Way too dark in the interior!!! The only downfall was not being able to make reservations for big groups!!!

Food took awhile.Wasnt that great.Rolls too sweet.Chicken strips very small,taste ok.Potatoes were good, gravy tasted like bacon bits,fake bacon.This was the second time I ate the food, not worth the price or