Panda Express - Eugene

I ordered lunch from VRC Panda and encountered an issue with my Kung Pao chicken—it was covered in a thick beef sauce instead of the proper Kung Pao sauce. When... read more I ordered lunch from VRC Panda and encountered an issue with my Kung Pao chicken—it was covered in a thick beef sauce instead of the proper Kung Pao sauce. When I called to address the problem, the employee dismissed my concerns, telling me I was mistaken and asking, "What do you want me to do about it?" I was taken aback by his rudeness. A simple apology or a proper correction would have sufficed. I will not be ordering from them again.

The young staff at this restaurant could use some retraining. They often overlook online orders until the customer arrives for pickup, which causes delays. Addi... read more The young staff at this restaurant could use some retraining. They often overlook online orders until the customer arrives for pickup, which causes delays. Additionally, they don't seem to prepare enough food, and they frequently run out of essential items. Moreover, it appears that they spend more time socializing among themselves rather than focusing on serving customers.

Food was cold and inedible, orange chicken was so hard you couldn't even stab it with a fork, very disappointed. Won't be back. read more Food was cold and inedible, orange chicken was so hard you couldn't even stab it with a fork, very disappointed. Won't be back.

Similar experience to other customers here. Ignored, snapped at, extremely rude behavior, no effort to de-escalate, they helped the people behind me before me,... read more Similar experience to other customers here. Ignored, snapped at, extremely rude behavior, no effort to de-escalate, they helped the people behind me before me, and got angry when I made myself undoubtedly visible and heard. I thought it was just me, but after reading these reviews, I saw a pattern not only here but also many restaurants in eugene/Springfield. A little critical think, humility, and efficient communication can work wonders here, but it's seems they employ the type of people who have no chill or are selective as to who they serve. I would like to see them do better in the way they treat people, but also, it could have been a long day for them as well... Food: 4 Service: 1 Atmosphere: 2

Great family specials. Service: Takeaway Meal type: Dinner Price per person: $20–30 read more Great family specials. Service: Takeaway Meal type: Dinner Price per person: $20–30