Arby's Restaurant - Eugene

Great wonderful people food was right Hot fresh and delicious love roast beef and the new fries

Crinkle fries were crispy and there was actually plenty of meat on the sandwich. First time in a long time I got a sandwich from Arby's that actually looked like the photo. Spicy gyro was super good too.

Avoid this Arby's at all costs. I've had so many wrong orders that I've completely given up on it. This restaurant should be marked Dead on Arrival, Do Not Resuscitate. I've had problems with drive-through orders, walk in orders, and online orders.Invariably they will miss multiple items from my order. When ordering online, items can be purchased but upon arrival at thestore the local manager will inform you that they do not have that particular item. That you've already bought. I've orderedmilkshakes on multiple occasions and apparently Arby's has a worse milkshake gremlin than McDonald's because theirs has not beenoperational for over 2 months. Of course this is somehow my fault. Foolish me for trying to order online. The local managementwill just throw up their hands in frustration, groan loudly, and tell me they're sorry that my money went into a digital blackhole. No offer of replacement items or a refund. On my last trip the manager said he knew of a corporate phone number to call,but he thought it was probably the wrong number and it wouldn't help me. I suppose I shouldn't be surprised that they attempt tofix non-functional service with a non-functional phone number. The staff is rude, generally unhelpful, and terribly undertrained. Even simple things like requesting an extra sauce packet somehow require a manager. I've never been into this locationwithout a few dozen flies zipping about in the dining area. Cleanliness is on the level of a gas station bathroom. Rather thandeal with this Arby's (which is geographically closest to my home), I will go out of my way to visit the Arby's in Junction Cityor on West 11th. Whomever the owner is, they should have their franchise tag yanked by Arby's Corporate for gross incompetence.

It has got to be the dirtiest Arby's I've ever been in. The floors in the lobby were sticky, the floors in bathroom were even stickier, the bathrooms alone no words. Then when I went to my table I had to walk through a swarm of insects. The works have tosee it. DISGUSTING!!! The staff was super unfriendly too!!

Worst fast food experience ever, and that 's saying a lot! I think the counter person was fired after taking my order. Shake machine was broken. Chicken cutlet was COLD in the center. I was going to complain but the 18 year old manager was alreadykilling herself trying to get things done with a truly miserable duo of utterly disinterested workers. What was she going to do,give me a free sandwich? Yuck! ???? No thanks, I will NEVER return.