Papa John's Pizza - Euclid

I absolutely love this location! The food is consistently fresh, and the presentation is always on point. They offer fantastic deals as well. I’ve never encountered any problems when ordering from here. Photo by Curtaisia W.

I paid for delivery and was informed that the driver had arrived, but no one answered the phone. When I called to ask about my order, I confirmed that they had indeed called my number. They said they would send my order back out, so I waited outside, but no one showed up. I called again to request a refund, and I was told that it would be processed to my card by the morning. However, I still haven't received it. The manager was rude throughout the process. I usually don’t bother writing reviews, but this situation is frustrating because it feels like my money is being mishandled.

I ordered a pepperoni pizza, but when it arrived, I received a cheese pizza instead. The delivery driver reached out to the restaurant, but they didn't seem to care about fixing the issue.

The new cheeseburger pizza was Not good I have half of it left that I gotta throw away

I always order from this Papa John's location. The food is always good. I went to pick up an order about a month ago and was treated with great customer service. Fast forward to today, I placed a delivery order online. It was delivered on time. My issue was that the delivery driver called and advised me that he was out front (I live in an apartment building that is literally right up the street) I told him okay. I asked him if he could deliver to my apartment. He said that he is not allowed to. I can't walk right now. That's why I asked. I had to find someone to get my order for me. I called the store and was barely paid attention to. I was not listened to properly. I got a half a apology and was told that the driver would be talked to about it. I order my pizza from them every time I order pizza. This interaction and lack of empathy makes me not want to order delivery from them anymore. You pay for delivery, not for the driver to pull up and say I'm here. It's really a shame because they do a good job on their pizzas.