Five Guys - Estelle

Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right. The most disappointing Five Guys experience we'... read more Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right. The most disappointing Five Guys experience we've ever had. We go to Five Guys for consistently great food and service. Not this time. Made an online order and picked up four burgers and fries. Got home to find that one burger that was All the Way, had nothing but a patty on it. Another burger was supposed to have no cheese but had cheese, and another had the pickles ON THE OUTSIDE of the burger (this was NOT just a case of them slipping out, it was obvious they were never put on the burger). Even the burger that had all of the toppings, it was obvious something was not right with it, the bun, the meat? Not sure what exactly was off, but it definitely was not the best burger in town--which is what we always think after having five guys. When we called the store to let them now they did not answer, on the second call it definitely seemed like we were hung up on (we did not speak to anyone, seemed the phone was answered and hung up). We called corporate and we are supposed to here from the store in a couple of days. Nothing yet. If we do and this is resolved, I will edit this review. Service: Takeaway Meal type: Dinner Price per person: $10–20 Food: 1 Service: 4 Atmosphere: 2

Food: 5 Service: 5 Atmosphere: 5 Service: Takeaway Meal type: Lunch Price per person: $10–20 read more Food: 5 Service: 5 Atmosphere: 5 Service: Takeaway Meal type: Lunch Price per person: $10–20

The worst Five Guys I?ve been to, and I have been to several across the nation. Adding to this, I?ve been to this particular restaurant 3 times with Uber and on... read more The worst Five Guys I?ve been to, and I have been to several across the nation. Adding to this, I?ve been to this particular restaurant 3 times with Uber and once for myself, and have experienced terrible service. Incorrect and incomplete orders; slowand lethargic staff. It?s highly terrible there. Someone please call Shaq. 0 stars

Awesome customer service!!! Great burgers. Food: 5 Service: 5 Atmosphere: 5 read more Awesome customer service!!! Great burgers. Food: 5 Service: 5 Atmosphere: 5

Some days they are slow paced and others not so much! Service is okay but a lot of the servers need to speak up and not be shy! Awesome atmosphere and very clea... read more Some days they are slow paced and others not so much! Service is okay but a lot of the servers need to speak up and not be shy! Awesome atmosphere and very clean restaurant and restrooms.