Birnbaum - Erlangen

A very nice traditional German Restaurant serving good food. The server was charming and took good care of our group. Would love to come back.Die besten Restaur... read more A very nice traditional German Restaurant serving good food. The server was charming and took good care of our group. Would love to come back.Die besten Restaurants in meiner Nähe

The guest garden, the food: schnitzel and salad were ok read more The guest garden, the food: schnitzel and salad were ok

The guest garden, the food: schnitzel and salad were ok read more The guest garden, the food: schnitzel and salad were ok

Subterranean. My stay from May 18th to 19th turned into a very negative and unforgettable experience due to a very annoying hotel escalation – I was slandered a... read more Subterranean. My stay from May 18th to 19th turned into a very negative and unforgettable experience due to a very annoying hotel escalation – I was slandered as a fraud by the hotel – due to a trivial matter that was not my fault. I had already inquired on May 15th whether I could plug my e-motorcycle into a household outlet and balance the batteries. This requires very little electricity and power (not comparable to charging an electric car). I received confirmation of my check-in time at 2 p.m. AND a text stating that my request was possible and there are no additional costs. At check-in, the employee said that the kWh would cost 60 cents. I replied that I had confirmation from the hotel that the service was free of charge. He accepted. And, in response to my request to leave very early, he also offered to simply leave my key in the room the next morning. Online checkout the next morning wasn 't possible because I was asked to pay again by credit card, but I had already paid in advance via booking.com. The online checkout invoice only included the hotel fee of €70.80 – nothing else. So I left the room locked and departed as suggested by the check-in clerk. I received three calls after leaving, but I couldn 't answer the first one because I was riding my motorcycle. On the second call, a lady said I had used the charging station and hadn 't paid the fees. I replied the same way I had to the check-in clerk above – she wanted to check with her boss. On the third call, the lady then said very brusquely that the statement about free check-in only applied to check-in at 2 p.m. Aha, in a hotel and restaurant with opening hours from 11 a.m. to 11 p.m., check-in at 2 p.m. is possible and free of charge ? That 's a given! It also turned out that the hotel hadn 't even responded to my request for a household socket, which I had made three days earlier. The lady then quickly said that if I didn 't pay the €8 (i.e., the electricity costs alone were only about €3-4 at 60 cents/kWh), they would report me to Booking as a fraud. I became very angry, not only because of the slander, but also because they were trying to spread this slander, and I retorted quite loudly that she should leave me alone with her nonsense. However, I didn 't insult me, as I was later accused of in the hotel 's response to my Booking review. I then sent two complaint emails to the hotel very promptly on Monday, May 19th – one regarding the completely inappropriate slander as a fraud, and a second regarding the check-in employee 's promises, after I realized the misunderstanding regarding the 2 p.m. check-in. I set Monday evening as the deadline for the hotel 's requested apology. Since I received no response, I left the hotel a review on Booking around midnight, rating it Extremely Bad. The hotel did, however, report me to Booking for non-compliance with hotel policies – also untrue. In any case, I couldn 't find the charging prices either in the booking confirmation or on the website. Hence my request for a household socket three days earlier. And since I haven 't received any response to my email complaints and apologies to date, my Booking.com rating of Extremely Bad has gone up to Substandard here in the Google review. I 'm still extremely annoyed by the slander, but especially by the failure to follow up on my complaints. I have therefore also filed a complaint with Booking.com, who responded in an exemplary manner and have already apologized to me three times for my bad experience.

Ordered a room with booking.com Our room was supposed to be a 3 person room ensuite. But upon arrival we noticed our room was just an open space. There was no d... read more Ordered a room with booking.com Our room was supposed to be a 3 person room ensuite. But upon arrival we noticed our room was just an open space. There was no door between the two beds. When I asked if this could be changed I was told there was a room available that had this door between the beds but we could not get it because my girlfriend had sat on the side of our bed, meaning it would be 'dirty ' and there was no staff available to make the beds for the next guests, although there were more than enough beds available in our part of the hotel. Apart from the personnel at breakfast, the staff seemed uninteressed, passive and rude. After 6 hours of driving we expected some friendly people and good service. Unfortunately this was not the reality