Tim Hortons - Erie

DO NOT GO INTO LOBBY!!! Staff prioritize drive thru and only have one person working up front. Order taken and we waited 25 minutes to be given food and was informed they didn't have part of what we ordered after that 25 minutes. 6 employees working the drive thru watched 10 people come into the lobby and then leave as their orders were not taken after 15 minutes. You are better off waiting the half hour in the drive thru or going to another location with good service on 12th Street.

Went here at 11:10am today. The drive thru line was around the building. We parked and my husband went in. Literally 15 minutes later he came out empty handed. In the 15 minutes in line they only waited on 1 person. Later we were on 26th again, 1:10pm. There wasn?t any lines-just one car in front of us. That car had already ordered and was at the pay window waiting. We waited 4 minutes before anyone took our order. We pulled ahead and gave our money. It took forever to get our change and 2 coffees. The girl said she?s be back with a muffin. We sat for another several minutes while multiple kids stood having conversation. I finally laid on my horn. A kid opened the window and handed me a muffin that had been sitting there. I asked him if they just ?forgot?. It was 11:22 when we pulled out with two cups of coffee and a muffin-and only one customer ahead of us. If there was a manager on duty allowing this group of kids to sit around talking while ignoring customers-they should be FIRED! My husband said that was exactly the behavior that he witnessed while standing inside for 15 minutes earlier in the day. Employees are only as good as the leadership teaches and the work ethic they should instill. Epic fail

Whoever made my iced cappuccino in drive thru around 11:15am today deserves a raise it was out in a minute and was phenomenal

Many thanks for the wonderful workers who do their best to serve coffee and eat.

The service was rude. Paid for a large frozen strawberry lemonade received a medium. The cup was sticky. The woman who waited on us forgot our donuts. When we told the manager she threw the bag at us which contained the donuts.