The Derby Arms - Epsom

Sorry but we were very disappointed! We had mushrooms for a starter and the bread was stale, mushrooms were nice.though. We ordered hamburger and a chicken burg... read more Sorry but we were very disappointed! We had mushrooms for a starter and the bread was stale, mushrooms were nice.though. We ordered hamburger and a chicken burger and the chicken was over cooked and dry, lettuce was all shredded so not the decryption it was described on the menu! Chicken over cooked and a lot of spicy bbq sauce. . they covered it in so much all I could taste was bbq sauce and over cooked chicken. The hamburger was burnt the only thing which was nice was the chips. If I was sooo hungry I would have taken it back. Very disappointing not worth the money

Pleasant afternoon on a Monday spent in the sun with nice food and a busy garden making a nice atmosphere for a Monday. Good service, food was lovely. Looking f... read more Pleasant afternoon on a Monday spent in the sun with nice food and a busy garden making a nice atmosphere for a Monday. Good service, food was lovely. Looking forward to a return trip.

This is our usual venue for celebrations both because its local and because usually its a well priced great food but based on my experience last night I wont be... read more This is our usual venue for celebrations both because its local and because usually its a well priced great food but based on my experience last night I wont be going back for a while. A number of things went wrong, and any one on its own would have just been put down as bad fortune, but all together suggests that the owners of Derby Arms are trying to offer a fine dining experience but not backing it up. 1) I booked online and mentioned the booking was for my wife 's birthday, and at no point was this mentioned. In its self this wasn 't an issue as she never likes the attention of it, but it does suggest that nobody paid attention to the note made under special requests and dietary issues so does suggest that if I 'd made a dietary comment it may also have been ignored here 2) They brought out the wrong starter, firstly the server seemed to be expecting me to accept what he brought out, and then returned to the kitchen to get what had been ordered which did arrive very soon after. The lady who took our order came to apologise and blamed the kitchen, but given the same item was on our bill it was clearly her error. 3) The waiting staff were very pleasant but not very attentive. This was highlighted best when the server arrived with our main course and our starter plates had not been taken away. A bit of juggling later (thankfully there was a spare table nearby) all was sorted 4) When you order a £30 steak you 'd expect decent meat, served well Not on a wooden block with chips in a cup (very pub styly) 5) Both steak meals had things missing, my wife had no chips and I was missing the extra onion rings ordered. Once highlighted they arrived in good time When you 're paying £75 a head for a pub meal you really expect many of these mistakes not to be made and there is every chance we were just unlucky.

I haven’t been here for years, but came with a friend last night. Quiet in the pub, entrance from the car park grubby, all a bit tired really. It was quite cold... read more I haven’t been here for years, but came with a friend last night. Quiet in the pub, entrance from the car park grubby, all a bit tired really. It was quite cold last night, so was expecting the fire to be lit, alas no! Shown...

Went for a friends leaving meal. Food was so good and service 10/10. Aaron was was so attentive and made the night! Would definitely go back read more Went for a friends leaving meal. Food was so good and service 10/10. Aaron was was so attentive and made the night! Would definitely go back