Wendy's - Ephrata

I encountered an issue with two delivery orders I placed at midnight, even though the store is supposed to close at 1 AM. After I left, I saw the next customer... read more I encountered an issue with two delivery orders I placed at midnight, even though the store is supposed to close at 1 AM. After I left, I saw the next customer in the drive-thru receiving their food. I have a strong suspicion that this store tends to refuse service to delivery drivers, especially when the payout is higher and it's not someone they know. As a result, I missed out on $25. Thank you for your attention to this matter.

It's an OK place. Not a fast food fan, stop by for my kids every once in a while as a treat. This time was a frosty and fries cuz you know, salty and sweet, yum... read more It's an OK place. Not a fast food fan, stop by for my kids every once in a while as a treat. This time was a frosty and fries cuz you know, salty and sweet, yum! It doesn't seem to matter if there's a line or not, you wait. Because I don't eat the foodI'm going off the service. When I pull up to the window and the employee literally says nothing, I find that rude. Like you'reworking a fast food restaurant, pretty sure you know you're going to encounter people. A greeting of any kind works. Thank youat the end would be nice, not expected, but would be nice.

This is hands-down the worst Wendy's I've ever been to. Their service is so incredibly slow! I've waited 20+ minutes in the drive-through line at times, and for... read more This is hands-down the worst Wendy's I've ever been to. Their service is so incredibly slow! I've waited 20+ minutes in the drive-through line at times, and for small orders at that. They also lock the doors at odd times, so you never know if the lobbywill be open for dine-in or not. If this place was just managed well, it might be ok, but I don't have high hopes for thathappening anytime soon. Long story short, don't try to get food here unless you have at least a half-hour to burn.

The sandwich I ordered at Wendy's was excellent, and the food was served hot. If I had used the drive-thru, I believe the experience would have been much smooth... read more The sandwich I ordered at Wendy's was excellent, and the food was served hot. If I had used the drive-thru, I believe the experience would have been much smoother. However, the inside of the restaurant was noticeably dirty, with flies buzzing around. I'm not usually too picky about cleanliness, but Wendy's could definitely benefit from a deep cleaning. The wait time for the food wasn’t too long, but considering it's fast food, I expected it to be faster. The menu offers great options, but the overall dining environment needs improvement.

A few years ago, I had a disappointing experience at this Wendy's. Today, since it was on my way home, I decided to give it another shot. I ordered something si... read more A few years ago, I had a disappointing experience at this Wendy's. Today, since it was on my way home, I decided to give it another shot. I ordered something simple: one plain hamburger, one cheeseburger, and a small fry. When I got home, I found I had two cheeseburgers and one fry—no plain hamburger for my child. Trying to remove the cheese wasn’t easy with ketchup, mustard, and pickles already on it. Going back just for one burger wasn’t practical. I don’t understand how a plain hamburger order turns into a cheeseburger. Was it a mistake when entering the order, or did the cook miss the instructions? It was a very simple order—just one plain hamburger. One task.