Dunkin' - Ephrata

I'm not a fan of this chain, but the service at this one was top notch. Aces all around for those kids. Still terrible read more I'm not a fan of this chain, but the service at this one was top notch. Aces all around for those kids. Still terrible

Worst customer service and business model. Has food, but will not serve it to the customer as they want it to be available to mobile ordering instead of availab... read more Worst customer service and business model. Has food, but will not serve it to the customer as they want it to be available to mobile ordering instead of available to the physical customer, or even both until they run out of the products. If I was running a p&l or looking at reasons why I had shrink or spoilage and this was the business model, I would be hiring a new GM.

I love dunkin so much but when i went with friends we stood there for a good 10 minutes before our order was taken. The employees were talking and yelling names... read more I love dunkin so much but when i went with friends we stood there for a good 10 minutes before our order was taken. The employees were talking and yelling names at eachother, and saw us standing there but didn’t take our orders. Eventually, the guy came out from the back and took our order, which was fine. We just did not feel welcome at all, and as we were driving away, we saw at least 6 employees out back vaping when they could’ve been inside, taking our order while we were waiting. Customer service could have been better. There were so many workers in the kitchen, yet nobody could take our order while we were waiting or even give us a “welcome” and “we will be right with you.”

Weekend service was great. The young man who served me gave me exactly what I asked for. The young small in height girl did not. Twice she served me on separate... read more Weekend service was great. The young man who served me gave me exactly what I asked for. The young small in height girl did not. Twice she served me on separate occasions and I asked for the same drink I always order and both times she made it different andI was not happy. This location doesn't have a variety of donuts available either. I won't be going there again.

The girl this morning (5-3-22) was absolutely amazing. They seemed short staffed, especially during morning rush, however she had a smile on her face and was fr... read more The girl this morning (5-3-22) was absolutely amazing. They seemed short staffed, especially during morning rush, however she had a smile on her face and was friendly during the entire process. She was taking drive thru orders, making drinks, and workingthe window. It did look like someone else was helping with drinks but two people during the morning rush does not seem like muchstaff to me. I hope this lady can get a raise for her kindness and awesome work!