East Coast Mainline - Enfield

My journey today up to Northallerton in First Class was fine and I made use of the lounge at Kings Cross. Breakfast never changes and my bacon sandwich was fine. The return a couple of hours later was awful. Again in first class which was FULL OF VIRGIN STAFF taking up many of the good seats. No food was offered to me and in fact the waiting staff spent more time chatting to their seated friends. Sadly there is no real alternative but they need to sort this out.

Return journey London to Leeds to find that the journey booked on Virgin East Coast was no longer. Instead they put on an East Midland train. Seemed OK but did not have WiFi or power points which Virgin advertise and take our money for. Complained to Customer Relations who appeared to think it was a bit of a joke and certainly did not appear concerned about their lack of customer service. Good thing they are pulling out of their franchise to run this route. Perhaps they will at last be allowed to return to the previous East Coast franchise which ran a perfectly acceptable service before the Government put them put of business and gave the route to this useless bunch

Was travelling alone to Kings Cross from Durham, standard class. Seat was airline type and I was sat next to a pillar rather than a window so I couldn't really see outside. The seat was comfortable and towards the end of the journey a trolley even came through the carriage. The train was on time.

All staff professional, train very clean, Great food selection in First Class. Daughters first trip on the route and staff made her so welcome.

Left on time, virgin staff very friendly and professional. Return could not connect to WiFi even after called and guy promised to re send a log on code as I had booked direct. Wakefield to Kings Cross.