Dunkin' - Emerson

Very rude employees, I never go back that location, they don’t let you drink and talk and inside read more Very rude employees, I never go back that location, they don’t let you drink and talk and inside

Coffee is pretty good. Hazel nut coffee is always weak and lacks hazelnut flavor. Donuts are rank. Minimal except able. No match for a good bakery. Too sweet. C... read more Coffee is pretty good. Hazel nut coffee is always weak and lacks hazelnut flavor. Donuts are rank. Minimal except able. No match for a good bakery. Too sweet. Cheap on the icing and fillers.

I will literally go out of my way to go to this Dunkin! 1st off, the friendly smiles and customer service is excellent! I also never have to correct my coffee.... read more I will literally go out of my way to go to this Dunkin! 1st off, the friendly smiles and customer service is excellent! I also never have to correct my coffee. Thanks guys! Keep it up!!!

In three separate occasions, my order did not have the flavored syrup (e.g., butter pecan, caramel) as ordered. After that, I had to take a sip before leaving t... read more In three separate occasions, my order did not have the flavored syrup (e.g., butter pecan, caramel) as ordered. After that, I had to take a sip before leaving the store to ensure it was made correctly. Also, they don’t carry a lot of items as advertised on their app location. The manager states he doesn’t have control of the app, but other locations are able to list items as “not available at this location”. Typical bait and switch. Avoid this dunkin and save yourself a headache.

This location has the most terrible customer service ever. I went there to pick up my mobile order. The young lady was very pleasant told me the wrap I ordered... read more This location has the most terrible customer service ever. I went there to pick up my mobile order. The young lady was very pleasant told me the wrap I ordered is not available so if I wanted to substitute it. I said sure can I get sausage egg and cheese, she said okay. She proceeded to make the sandwhich then asked me do you want only egg and cheese, I said can you put sausage she said yes. Then another older women came to me and said you are not getting a sausage egg cheese wrap. You are getting the chicken wrap because that’s equivalent to your original order. (Not my fault your other employee is uneducated in pricing etc) Normal customer service would be pleasant, ask me if I was okay with it, or if I can substitute. No, this women was very rude and tried to tell me what to order. I told her maybe in the future you can put in the app that the item is unavailable because this is the second time it’s happening to me at the same location. She didn’t say anything, walked away and spoke to an older man which I am assuming is the manager. He came over and told me we have no control over the app so you’re getting the chicken wrap (lies) and don’t ever disrespect my employees and get out of my store. Also he said to me” You can go to another dunkin”He humiliated me in front of all five women he worked with along with the customers in the store. It was so unprofessional and unnecessary. I was not loud or out of line. He has no respect for women and does not care about customer service. Another customer she saw this happen and screamed at them of how unprofessional they were to me. I will never go back here.