Burger King - Elmshorn

We 'd love to give the service zero stars! We ordered ice cream and a KitKat cheesecake-style shake. We got a chocolate shake. When we politely asked the ladies... read more We 'd love to give the service zero stars! We ordered ice cream and a KitKat cheesecake-style shake. We got a chocolate shake. When we politely asked the ladies if they had perhaps mixed up the sauce, we immediately received an arrogant No! That 's right! We politely pointed out again that the terminal said Raspberry Cheesecake Sauce. To which they replied, No, we don 't have that, we have this, and turned away, rolling their eyes. Customer orientation/friendliness equal to ZERO. A real shame...

Unfortunately, I got diarrhea immediately after eating the burger, but it was the first time that's ever happened to me. The service, however, was quite good. read more Unfortunately, I got diarrhea immediately after eating the burger, but it was the first time that's ever happened to me. The service, however, was quite good.

I always stop here when I'm traveling from south to north or vice versa. It's a typical environment: a truck stop for gas, both fast-food options, and probably... read more I always stop here when I'm traveling from south to north or vice versa. It's a typical environment: a truck stop for gas, both fast-food options, and probably a few other things nearby. Since I can't stomach the other brand anymore, I prefer this one. I'm always trying new things, partly out of curiosity, partly due to a lack of options I usually take but can't get here, so sometimes it's not as tasty as usual. The staff I've dealt with have been friendly as usual, but since it's a fast-food option with annoying ordering machines and number assignments, it obviously doesn't deserve 5 stars for service. Far too many tables aren't properly clean, although being too busy isn't an excuse, as there were plenty of free seats and it wasn't all that crowded. And the overall atmosphere has never given me any reason to stop in for any other reason, except when I'm on the go and want to move on quickly.

There are plenty of parking spaces, but you are not allowed to park for longer than one hour, and that is not enough if you are going with families or groups. read more There are plenty of parking spaces, but you are not allowed to park for longer than one hour, and that is not enough if you are going with families or groups.

Beware if you plan to sit in the restaurant and arrive by car. The parking detection system consistently issues fines if you exceed the maximum parking time of... read more Beware if you plan to sit in the restaurant and arrive by car. The parking detection system consistently issues fines if you exceed the maximum parking time of one hour. This apparently also applies during regular opening hours if you are inside the restaurant. In my opinion, this is a definite no-go unless you're just popping in to grab a quick burger.