Applebee's - Elmont

It seems like this Applebee's has new management once again. Maybe they should consider putting the manager's photo at the entrance. Despite there being only one person handling takeout orders, the young man did a great job taking orders from walk-ins and delivery services like Uber and DoorDash. The only downside was that when the manager noticed the line getting longer, he didn't check to see if the young man needed help. This could have improved customer satisfaction. However, the manager was assisting with serving tables.

I had one of the worst dining experiences today at this restaurant. I have been here a few times before and the service has never been this bad. I ordered a medium rare steak but received a burnt one instead. When I questioned the server, I was told that all the steaks were cooked that way. After taking a bite, I noticed a bitter aftertaste and requested a replacement, only to receive another overcooked steak. It became apparent that the grill had likely not been cleaned properly, resulting in the second burnt steak. Despite arriving at 8pm, I did not receive my food until 9:30pm, leaving me extremely disappointed. No gestures of goodwill were offered, although I did not request any.

We typically don't dine at Applebee's, but decided to stop in for a quick lunch and were pleased with our experience. The atmosphere felt welcoming and family-friendly. We want to give a special shoutout to our servers, Nicole and Lisa, for their excellent and efficient service. Because of our positive experience, we now make it a point to regularly visit and enjoy a meal at Applebee's. Thank you for the superb service and please keep up the great work!

Make sure you come to the bar and see Nicole ! Very fast and the drinks were great !! She made sure we were satisfied throughout the entire stay ! Overall great experience, The only bummer is I asked for my to go seperate and that was not honored.

Date night with hubby! just wanted a chill night with good food. Met this amazing server Sara L ... she suggested the chocolate lava cake OMG to die for. love this location