Dunkin' - Eliot

Coffee, Donuts, Coffee & Tea

Dunkin'

Dunkin'
2.6 / 5 (525 reviews)

Description

The Dunkin’ Donuts in Eliot, despite its prime location, has garnered mixed reviews. While many patrons appreciate the delicious food and reasonable prices, consistent service issues sour the experience. Reports highlight abrupt customer interactions, particularly at the drive-thru, and frequent shortages of popular menu items, indicating potential management oversight. Cleanliness and atmosphere also seem to lack attention, with malfunctioning lights and untidy interiors affecting overall appeal. However, some customers commend the friendly staff, noting that these employees often work hard despite the challenges. Overall, diners are left hoping for improvements to ensure a more enjoyable visit in the future.

Last update: 23.05.2026 from: john

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★ 2.6 / 5 from 525 reviews
john-flanagan-2
28.02.2025

Ordered 2 bacon and egg wake up wraps. CANT HAVE CHEESE. paid $8 to get 2 egg and cheese wake up (tossed them) but had wraps with no bacon and barley anything in the wrap. But I apparently should of check the reviews first because seems like this place has nothing but problems. You're welcome for the free $8 . Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

vicki-akascottswife-1
28.02.2025

NEVER IN MY LIFE have I EVER experienced this! I 'm embarrassed that I even have to write this! When I walked into the Eliot, Maine Dunkin the manager was shoving a bagel in her mouth and even set it down on the counter where customers food sits! My order Frozen coffee....no frozen coffee Frozen hot chocolate instead no whip cream Med hot 6 cream NO SUGAR Med Strawberry Dragon fruit refresher....They were out of that too! Instead I got the kiwi one I went in there for Kcups ....shelves were empty of those....not one flavor! While I 'm ordering the manager (she is dressed different than all the rest) is dropping the F bomb every other word! A few seconds later the manager pulls her phone out and shows other employees something and continues her f bombs while laughing! Paid $28 (I also ordered food they got all that right) I get my order and can 't wait to get out of there My hot coffee has sugar so I had to say something cuz I cannot have sugar in my coffee. The Frozen hot chocolate had whipped cream....I just took it and didn 't have them fix it. I was about to leave and I noticed I didn 't have the kiwi drink....I just wanted to go.....I asked for the drink and the manager said you weren 't charged for it so you need to pay first How would she know....she didnt take my order...thank God I was the only customer my receipt was just sitting in the printer .....I already paid as I suspected and they made the drink and I got OUT OF THERE! Horrible place .....don 't even bother stopping .....I think I know why that place was EMPTY!!!! Also the women 's bathroom was completely out of order What is going on here??????????? Service: Take out Meal type: Breakfast Food: 5 Service: 1 Atmosphere: 1

kelly-mccabe-4
28.02.2025

Employees at this dunkind donuts were great employees and gave great service store was pretty clean unlike most dunkins I'd definitely go back to this dunkin and made my white chocolate ice late it tasted way better than most dunkins as well thanks dunkins!! Parking: Free parking and quite a few spots as well as handicap spots if needed Kid-friendliness: Definitely great place to bring your kiddos for a treat Service: Take out Meal type: Other Price per person: $30–50 Food: 3 Service: 5 Atmosphere: 4 Recommended dishes: Apple Fritter, Donuts, Dunkin' Refreshers, Muffins Parking space: Plenty of parking Parking options: Free parking lot

michael-pettibone-1
28.02.2025

I never complain, but once again I ordered an iced decaf coffee, and was given a regular. No big deal except I cannot have caffeine. It was 5:40am and was dark outside which makes it difficult to read the stickers. Had the employees put the order on screen as usual I would have caught the mistake again. Small complaint, simple mistake, but causes medical issues. Meal type: Other Price per person: $1–10 Service: 1

dannielle-ferrone-1
28.02.2025

I’ve never like to write negative reviews but moving from MA to ME there aren’t tons of DD’s on each corner so unfortunately I only have one location in my town I can visit. The problem with this location is definitely a GM issue. They never have the donuts and bagels of your choice. So it seems to me the GM doesn’t understand how to order. This morning I ordered a large and medium coffee and as you can see in the photo received two mediums? Seems just like a lazy mistake and I drove off and didn’t complain to them but come on. These issues seem fixable yet continue to happen every single week. Plain bagels seem popular guys so maybe order extra? Again I know the employees work hard and I hate complaining to them because like I said most the time it’s just issues with items being out of stock but today I didn’t get a large that I payed for and they were out of every bagel except sesame. Also the girl working the window only gave me one of my coffees; I had to ask for my other twice. This was served 9/24. Do not go here drive to another location. We won’t ever give this place another chance. Literally served inedible food burned so bad who could put this in a bag for a customer? Ew Food: 1 Service: 1 Atmosphere: 1

FAQ

The rooms in the restaurant are wheelchair accessible and can also be used with a wheelchair or physical limitations.

The place also takes various credit cards.

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