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Contribute Feedback What User likes about Prime Burgerhouse:
We have easily waited 45 minutes to one hour to be served with only one or two other tables during our visit. Three or more times I ordered a shake and they either forgot or were from the ingredients (and told me late in the meal). So my review is more about the big burgers not the slow service. View all feedback.
What User doesn't like about Prime Burgerhouse:
That's the second time I tried beef and I'm not impressed yet. The taste was average and the beef seemed kind of tough and not delicate and melt-in-the-mouth texture, as people have described to me. I had much better burgers who were not the special kind of Japan, but from Good Old USA. In fact, if you want to have the best burger in the area of Chicago, go to Charlie's at the Chicago Botanical Garden North of Chicag... View all feedback.
We have easily waited 45 minutes to one hour to be served with only one or two other tables during our visit. Three or more times I ordered a shake and they either forgot or were from the ingredients (and told me late in the meal). So my review is more about the big burgers not the slow service.
Josh, the bartender during the day, is absolutely fantastic! A group of us sat at the bar one day and was served by Josh. He's polite, committed and a great interlocutor! He also makes the most delicious Martinis. My only complaint is that we lost at the casino and the menu is also a bit small.... but we will definitely visit Josh again!
That's the second time I tried beef and I'm not impressed yet. The taste was average and the beef seemed kind of tough and not delicate and melt-in-the-mouth texture, as people have described to me. I had much better burgers who were not the special kind of Japan, but from Good Old USA. In fact, if you want to have the best burger in the area of Chicago, go to Charlie's at the Chicago Botanical Garden North of Chicago. This is the best burger I could suggest what I tried in the Chicago area.
So sad that the new owners got rid of everything that made Prime good. Now the menu is just a plastic menu with minimal options. The build your own burger option is gone, the great variety of shakes are gone. The burgers are smaller and they can't cook to proper temp. Now it's just another burger place in town. Not worth the $15 for a burger anymore. The Kobe burger was maybe 4oz. , they used to be bigger and better. Employees even said the meat may not be red looking because it turns grey in the kitchen !! Um hello that means it is old. Overpriced and not worth the time to go here anymore . It was a good run Prime but your time is up .
This used to be our favorite place to dine when we visited the casino. Went today and saw that they completely changed the menu. Everything good is gone and the selection is so small compared to what it used to be. It used to be a book filled with unique options and now it's a 1 page menu that's nothing special. We're done going here unless they bring the old menu back. It's not worth it anymore. Only reason I gave 2 stars is because the fries were good.
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