Bojangles - Elgin

Fast Food, Sandwiches, Fish

Bojangles

Bojangles
2.8 / 5 (131 reviews)

Description

Bojangles has garnered a mix of reviews, highlighting significant inconsistencies in both service and food quality. While some patrons reminisce about the exceptional taste of freshly made chicken and biscuits, others express their frustration over frequent order mistakes and unhelpful staff. The Elgin location emerges as a bright spot, praised for its fresh, delicious food and polite service, making it a hidden gem worth seeking out. However, challenges persist at other locations, with calls for management to improve customer experience and maintain high food standards. Enthusiasts defend the brand, hoping for a return to its former glory across all locations.

Last update: 17.01.2026 from: Katherine

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★ 2.8 / 5 from 131 reviews
katherine-s-tree31
15.11.2023

The restaurant consistently messes up orders. If you do receive the food or drink you ordered, it is usually decent. Always make sure to double-check your bag.

kathi-s-3
15.11.2023

Burnt dried chicken, cold fries. Chicken looked like it was refried. No more Bojangles for me...

jamita-h
15.11.2023

Stopped by here for breakfast. Had a taste for Bojangles. Came inside and placed my order. The lady who took my order was blah...to say the least. I asked for a steak, egg, and cheese biscuit meal with Bo-rounds and a coffee. She says the order in the mic for seasoned fries and a soft drink. I look at first but thought maybe that was a mistake...since she walked smooth off after saying the order. My food comes to the front and sure enough, I got fries. So I asked the young lady for Bo-rounds and she got them, but I still have this regular cup in my hand. I just walked off. Tea and soft drinks were all that was available at 9am. I don't get coffee when I'm out at restaurants. I make it at home or get Starbucks and the one time I shoot for coffee, I get Cheerwine, lol! I'm not really complaining but come on Bojangles! All in all, her slip up, bad morning, or whatever she had going on doesn't subtract 4 stars. The food was piping hot. I just sat in my car to enjoy it while it rained and then drove home. That's it....that's the review!

larry-a-2
15.11.2023

This is literally the worst bojangles I've ever been too!! They're slow and rude and do not have any customer service skills. Bojangles do better!! Management needs to look into what is going wrong with this place!

dana-c-church0543
15.11.2023

Terrible service and unprofessional. My order is wrong every time. I don't think the staff knows what white meat is. They give me dark meat every time. Please check your order. Oh and the management seems to change every month.

FAQ

The restaurant also takes credit cards from the common providers for payment.

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