Panda Express - El Centro
Panda Express
Description
This restaurant offers a range of dining options at competitive prices, providing a pleasant ambiance with friendly staff. While many appreciate the great food and clean environment, numerous guests have expressed frustration over long wait times and issues with online orders. Instances of undercooked dishes and a lack of communication have contributed to dissatisfaction. Despite these challenges, some patrons praised the customer service and positive energy of the staff, who strive to ensure meals are freshly prepared. Overall, while the food is well-received, improvements in efficiency and consistency could enhance the dining experience significantly.
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Their fried rice is on the dry side, but everything else is yummy. The employee that was helping us didn't speak or understand much English and it was a little frustrating.
This place can be hit and miss. Sometimes it's amazing sometimes it's barely passable. The super greens are definitely worth getting even though those are also varying in quality. Sometimes flavorful and good sometimes bland.
Waited an additional 15 minutes for our online order for vegetables to be done only to have to throw them away. They were extremely salty. Rest of plate was already room temperature by the time we got home (less than 5 minutes away).
We order online: when I came to pick up my order, they stated they have already “pick up.” I had the email and reservation but they did not care. When asked to called to corporate they PRETENDED they did it. when asked to see the cameras to see who has gotten my food they denied it. Then they decided to “make the food again” I waited about 50-60 minutes for my food that was already payed for. Do NOT order via online/app.
As usual great food I took a step back with the Is-up Beat energy of the people running behind the counter and the manager, I was asked if I wanted to wait for a fresh pot to get out I said yes took a step back with my receipt and waited shortly after the manager went in asked what I was waiting and immediately went to work to try it earlier the customer service here is great Everyone in a good mood that can be seen in a good mood.
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More information
QR-Code for the menu

