Tony Roma's - Edmonton

Does not take branded Tony Roma’s gift card unless it was issued from this location. How does anyone know where their gift card came from?? Does not have a policy to try to retain business from a branded gift card that they won’t accept. Ie: discounted purchase

We love this place and go often when we go to the movies and even without going to the movies. Food excellent. We hear that this place will close, we hope not. Service is fast and it is always good; most of the time, we take the riblets.

Seven of us met up at the Westmount location for my husbands birthday dinner. We ordered a variety of meals and all were delicious judging by the empty plates. Chad, our waiter, was very attentive even though the restaurant was quite busy at the time on a Wednesday evening. He was very accommodating with order changes, friendly and even brought my husband a tart with a birthday candle. This restaurant is never noisy like so many others are. We enjoyed our dinner very much.

I use to enjoy coming to the Westmount location because you guys were different than the others. Staff was friendly, would get three riblings for lunch and 5 for supper, now you have reduced the portions. Also now you lunch is no longer available till , changed that without any notice. Your coupons are ridiculous insisting that you order two beverages. Charging for extra rib sauce is aweful because my husband and I use rib sauce for our onion rings and fries instead of ketchup. Furthermore they never put enough rib sauce on the ribs. I have been very disappointed with this location and I am not likely to return. Would appreciate a phone call from the manager and district manage.

It started with not stocking the Vodka cooler that I prefer over any cocktail. That disappointment was followed by the Kick’in Shrimp that tasted old like they were refried from the day before . The main course for me was an 8 oz piece of Sirloin, that was blackened shoe leather, yesterday’s baked potato and an order of green beens that were surprisingly good tasting. My husband’s ribs were dry and his baked potato came from the same place in time as mine. I don’t like sending my steak back as it takes so long to get a new one that by the time it arrives I’m not hungry anymore. I really should have I did advise the waiter who was on his own! that the ‘well-done steak was over-cooked and he ‘informed the cook’. Nothing was done, no one apologized, but the waiter, no acknowledgement from management whatsoever. I get it that it takes talent to cook a great steak, even more so a well done one. If you aren’t interested in serving FRESHLY prepared food to your guests and at least inquiring about why you have disgruntled customers perhaps you need to look for a different livelihood. This had been our third time there since the Tony Roma’s closed in Sherwood Park and the previous times the food was just fine.It has gone downhill to say the least. After tonight’s disappointment, we won’t be back.