Humpty's Family Restaurants - Edmonton

Rude staff...horrible food...well trained by cheap owner who could care less that his resturaunt has a reputation of serving bad food, rudely I might add, for years...dont believe me...do some research and you will see! Avoid at all costs!

I recently took my family for the first time to your Humpty's location @ 13232 97 St, Edmonton, Ab and had the worst experience. We initially had minor issues...seating in empty restaurant 2 feet away from only other patron...asked couple times for napkins..minor. Then took bite of fish that I ordered and it was as tough as a steak...must have been freezer burnt or something but I took one bite and left it...finished my soup. Finally after meal the waitress came over and asked if she could get anything for us and we told her about the fish. She asked if I would like something else...I stated that I would be fine with just the soup as I ate some of my wife's meal and to just bill me for the soup...she stated she would "see what I can do"...then she slid us the bill without a single word. That is fantastic customer service. She also did not offer us the dessert that comes with both our kids meals...another example of fine customer service. I went to pay for the meal and asked the waitress why she charged us for the fish...she stated " I offered you something in replacement" I stated that I told her I did not want anything that we were at the end of our meal and would not wait at this point. She then stated "we are not allowed to give a refund on meals" WHAT! A restaurant that has policy of "ALL ORDERS ARE FINAL!" How is this possible...I asked to speak to the manager...she stated that there was no manager...I asked to speak to the supervisor then...she stated there was no supervisor...WHAT!!! I said what kind of restaurant has no supervisor and no refunds whatsoever..she replied "lots of restaurants don't offer a refund" I then called her an idiot and asked how long she had been a waitress...Point is...we came to this restaurant for the first time with our two kids...left unhappy with service, food...got told to pay and like it...then had to argue with the staff about how this behavior is not right. And then...I followed up the next day to speak with owner, Pyarali Lakhani who listened to my concern partly, proceeded to accuse me of calling his staff names, and continued to defend himself and his restaurant with accusations of how I only pointed out the fish issue when the bill came. I must say, to have an owner, accuse the customer of equal wrong doing to justify his,and feel right in this behavior is so appalling ...we obviously would not recommend.

On a Saturday morning when nothing seemed to be going right, we were disappointed to find a serious shortage of breakfast options.

This restaurant has become our favorite spot for affordable breakfast on the north side, and it has never disappointed us.

I have been coming to this restaurant occasionally since I was in elementary school.