Noor - Edinburgh, City of

We ordered a meal for three people to celebrate our son's birthday, but the restaurant forgot to include two portions of Naan bread in our delivery. We called the restaurant immediately after the delivery driver left and they promised to send out the missing Naans. However, after waiting for half an hour, we called again only to be told that they would not deliver the Naans and could only refund the cost since we had already received the rest of our order. I provided my bank details for the refund, but have not received it yet. This was incredibly disappointing customer service, as it seemed like they did not care that our meal and evening were ruined.

Really disappointed to be writing this but we have been using Noor as our Indian restaurant for over 5 years. However with the recent changes to the food menus we are going to have to find somewhere else to order from as it must have new owner or chef which has ruined its proud, popular name. Some of the curries we normally order are no longer available and I tried a Bhuna which I’ve loved ordering for years yet it was a crying shame how different it was I did not enjoy this at all. Additionally the samosas I ordered was like something I’d expect from a food van, so upsetting! It’s been a great restaurant to us for years as we used it so regularly however it’s time to move on. I know many of my friends are doing the exact same. Can’t believe you’ve done this to us Noor, hope you’re happy with yourselves.

Used the Take-away, so this doesn't reflect on experience of the restaurant. Maybe it was a bad night, but ordered a couple of dishes on New Years Eve 2019 and they were both so disappointing. One was smothered in oil and my daughter didn't eat that much of it. Mine was a bit better, but just did not taste very good. Paneer Karahi Ceylon, A. Chicken On the up side, delivery was quicker than stated :

We ordered food for Birthday function and the food was amazing. It was well packed and the quantity was much more than we expected.. Thanku Noor

We ordered remotely for our student in Edinburgh the report was that the food was a ‘solid 9 out of 10’ , so thank you! they were keen to know where so they can order again!