Hôtel Bel-air, Sport Wellness

Nearby activities: Great hiking trails Noteworthy details: Very nice receptionist who gave us great hiking tips. Rooms: 3 Service: 5 Location: 4 Hotel highlights: Great view

My mum and her boyfriend booked a night at this supposed 4 star hotel to be close to the hiking trails but really it was a mockery. Their room was falling apart, tapestry was coming off the wall, the room had an old and unclean smell, the water in the bathroom kept fluctuating from freezing to boiling which made it impossible for them to take showers. They couldn't even bear staying the night. Before leaving, they tried explaining it at reception, (maybe they had simply been unlucky with their room and the hotel could provide them with better one for the night, because the reviews on here are actually quite positive so it was possible) but they were turned away without as much as a partial refund or apology. And the staff was simply miserable and unfriendly as well, it made the entire situation all the worse unfortunately.

A little bit old looking in the whole hotel and we hear cars on the road when the room is on road-side. We weren't warned in advance that the swimming pool was without any water. The welcoming of the guys downstairs was great though, with a 15min free back massage and a soap gift. Top welcoming at the reception desk, swimming pool, massages, and breakfast at the restaurant. A refresh of the hotel and the garden would be great for this very god potential hotel. Thank you Rooms: 4 Service: 5 Location: 3 Hotel highlights: Romantic

Completely from other times, time has stood still here, restaurant hotel for seniors! okay, not for young audience: what we ate wasn't good either Service: 2 Location: 4

Beautiful garden and great wellness area. Perfect as a location for hikes and not far to Echternach. Rooms: 4 Service: 5 Location: 5