El Pollo Loco - Eastvale

If I could leave a negative number of stars, I would! I've never been so horrified by an el pollo loco as I was today. first this retired veteran came here in his 80s on his scooters! he was a nice man, but. because he went into the field. they refused to serve him and tell him he had to go through the drive-thru! a scooter? I finally had to raise my voice and tell them that please this kind of veteran would help us who served and protected our country proudly! they finally have! we did not eat here because the bathroom was so dirty and disgusting (see pictures) that I thought myself. if this is the way they keep their baths, how do they keep the appliances that cook my food? this whole place was the greatest departure ever. I have been eating at el pollo loco for over 20 years and I have never seen such a disgusting in my life. not only with their cleanliness, but also the way they treated their brighter. I'll never be to this place again.

I stopped going to this El Pollo because the lines are VERY long and service is VERY slow. Been under the weather this week and wanted tortilla soup. I arrived about 4:10 PM and they did not disappoint the line was long and the service was slow. After paying about 4:45 PM the cashier picked up my food and turned to chat with a coworker about what time he?s off?while holding my food. After getting home I opened the soup to find 90% liquid and some other objects. Note to self stop patronizing bad service restaurants. The first photos are what the soup was expected to look like. The video is what I got.

The worst experience I've ever had at this EPL. They are constantly out of items, like chicken, and frequently close early. Today, they decided to close at 7:45 PM. I thought something might be wrong, but no. I saw two employees and the manager just walking through the parking lot, laughing and chatting before heading into a tea shop. As I drove away, I noticed two more employees walking into Smart & Final. Who closes a business just to go grab tea? This is completely unacceptable.

Wow well we?re do I begin the service and food was awful. The most upsetting thing is getting home to super dry burned chicken and the gravy was so watery. I saw my food it looked unappetizing.Would I be back nope location needs to retrain cooks and employees. Waited in the drive thru line for about 35 to 40 mins. Horrible would rather starve myself, just trash.

Terrible service! Floor was dirty! The guy cooking the chicken was throwing chicken across the grill carelessly. Waited in line for 20 minutes before anyone acknowledged me. Then they didn?t give me my burrito I ordered and the tortillas soup had virtually no broth! Never EVER going back there. I didn?t go back for my burrito because it wasn?t worth it?