Subway - Eastpointe

Very busy place! The food was good! Employees are excellent! Even thou .it's a busy place. Line moved quickly. Sat inside to eat.

Couldn't even order because the girl behind the counter is so rude lol, don't go here if you want actual food from a food

I placed an online order so I could pick it up when I got off work. Ordered 2 subs. I walk in and there’s 4 people in line. I head to the express pick up section by the register and wait. The workers started staring at me like I’m insane and asked if I want to order. I said that I was picking one up. They had zero idea that they had any online/mobile orders. They look and there’s 2 other orders besides mine that they didn’t know they had. They finish three customers and then make mine. I’m still waiting patiently. They make the first one to completion and then decided to tell me they were out of the meatballs for the 2nd one. I called my partner and told him, he only eats the meatball sub and didn’t want anything other that. I asked for a refund instead and they wouldn’t do it because it was online. They need to update their online menu if they’re out of products so that I’m not put in this predicament, and I told them that. It’s been about 5 mins after my sandwich was made and she then decides to ask if I want to wait for them to make the meatballs. Why wasn’t that an option in the first place? Now I gotta wait 10 mins for meatballs while my sandwich gets cold because you guys can’t keep up with your cooking and can’t properly communicate with your customers. I’m not normally one to leave a bad review, as I manage a much busier restaurant and understand what it’s like to be behind or in the weeds. But **** it’s not that hard to communicate with customers and have a basic understanding of what you’re doing. Y’all need new employees. Lemme know if y’all hiring cuz I’ll turn that restaurant around real quick.

How in the hell you place an order for Toasted wheat bread turkey sub and get WHITE BREAD AND THE NEXT sub I ordered the ingredients is on the wheat bread not toasted the order was all jacked up and the other sub I ordered was on wheat bread not toasted and the turkey and all the ingredients is on that sub I tried calling them they would answer the phone but hang it right up , then they didn't answer the phone at all. Wanted my money it's a shame, East pointe, Michigan Subway on Gratiot, oh this was Friday September 27,2023 Doordashed my lunch had to throw it away, I'm glad I didnt have my car. Rate a 0 zero ...

I went in on 7/23/23 at 12:33 pm the ladies there was rude and didn’t care about customers we brought in a coupon and they didn’t care about people I found this in my