Mcdonald's - Eastleigh

I have been coming to this restaurant every Saturday morning at 4:45am for 7 years. Today, I was told that they do not serve breakfast until 5am. When I mentioned that they are open 24 hours, I received the same response. Absolutely useless! I will not be returning.

I went to the drive-thru hoping for a McFlurry to brighten my day. Sadly, I was told they were not available. I checked the app and saw that they were in fact available, so I went inside to order. This experience has made me wary of trusting this McDonald's location. My advice to others is to not believe them when they say they don't have McFlurries. I will not be returning, as I am unsure of what else they may lie about. They need to do better.

Going to McDonald's has become a bit of a joke for us now, as we never know what they will get wrong on our order. I usually order on the app and pick up in store, but it still takes 20-30 minutes. We've tried the drive-thru a couple of times, but it's even slower. Definitely not fast food! We only go a few times a year, but there's always an issue. I now always double-check my order before leaving to make sure nothing is missing. I've had missing items in my order, such as an apple pie, happy meal toys, and chips. I've also had missing parts in my burger, like red onions. When I complain to customer service, they do send me vouchers, so that's a plus.

I ordered at the drive thru, a hamburger happy meal no onions, and chicken salad, I got out of there found I had a Mchicken sandwich and no happy meal or chicken salad also no receipt, I went back as my daughter was hungry for her food, I was told to wait in bay 1 for my missing order items, we waited while others were served, the guy kept saying it’s not my order, after waiting 30 mins I said excuse me to one guy carrying food out, he had a poker face and ignored me, I called out excuse me, he ignored me again, I called excuse me again and he walked of with his tray above his head charming, I felt very disappointed and we left without my daughters food as it was a bad experience.

This is not the first time this has happened, but last night was the final straw for me. I waited an hour in between ordering my food and collecting it in the drive thru. Cars were getting so angry they were beeping and revving on the stop, as we quite literally were not moving an inch for 10/15 minutes at a time. My partner has blood sugar issues and we were starting to get desperate for at least a sugary drink for him, but we had no option but to use the drive through as the restaurant doors were locked. He ended up having a borderline medical emergency in my car and I couldn’t even get out of the drive thru queue. The food is okay, it’s what you expect from a McDonalds, but the wait times here are ridiculous (a couple of months back we went into restaurant to collect and were told there was a 50 minute wait time and a member of staff was turning people away at the door etc). Also, they are supposed to be 24 hours but on many occasions they close for seemingly no reason, some times just the drive thru, sometimes the whole restaurant. This used to be a good Maccies but we’re now going to start going further and visiting the other Southampton sites. I’d rather use up my time and fuel than experience another drive thru nightmare like last night.